VP, Digital Platform Technology Program Leader

Job Description:

Role Summary/Purpose:

The VP, Digital Platform Technology Program Leader is an individual contributor working in the Synchrony Financial Technology organization. This leader will be responsible for driving Technology solutions to meet client growth, productivity and compliance objectives for Cobrand clients.  This portfolio of clients is complex and growing with multiple initiatives happening simultaneously.   

This role will partner with other client leaders on the digital platform to enable cross-client resource synergies and ensure consistency of approach.  As required – this role will lead cross-Digital Platform strategic initiatives, technology upgrades and process improvements.

Our Way of Working

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Responsibilities:

• The technology initiatives leader will own technology program for key projects for the digital platform and work closely with other teams to ensure successful delivery

  • SYF Client facing teams

  • SYF Product leaders

  • SYF Agile teams

  • Client product and support leaders

• Work closely with senior digital platform leaders to develop strategic programs

  • Define program scope and sizing

  • Assist with program approval process and then project initiation

• Manage the Technology Workstream of Client Strategic Initiatives –

  • partner with stakeholders on the PI Planning process

  • interface with the Agile Scrum Master on managing the work once it has been prioritized

  • Collaborate with client and SYF client-facing teams to drive deliverables

  • Manage and escalate risks and issues

  • Plan and communicate the initiative status, milestones and critical issues with key stakeholders (functional teams, client, technology)

  • Ensure solutions are successfully integrated into complex client environments via rigorous test management oversight

  • Ensure transition of support from build to a steady state, run environment with the client team is seamless

• Identify synergies and best practices to ensure consistency across digital platform clients

• Work with client teams to identify new projects for profitable growth. Provide input on how to address via technology solutions

• Support resolution for recent releases and provide production support for assigned client(s).

• Perform other duties and/or special projects as assigned as required for platform support

Qualifications/Requirements:

• Bachelor's degree and 7 years of IT experience OR in lieu of a degree, 10 years of Agile or Project Management experience in IT environment

• Minimum 2 years of Agile or Project Management experience creating new or enhancing product experiences

Desired Characteristics:

• Influencing skills, managing complex program and leading collaborative relationships in a cross-functional team environment.

• Experience knitting together requirements and capabilities of cross-functional teams and working with product and agile teams to deliver strategic value

• Strong working knowledge of credit products across full lifecycle from acquisition, to life-cycle management and associated customer digital servicing

• Ability to digest complex technology implementations and work with technical architects, tech leads and developers to solve technology issues.

• Experience working across business functions in a technology or product organization

• Strong customer focus and ability to manage customer expectations

• Possesses analytical and negotiation skills

• Superior oral, written, and client communication skills, as well as the ability to manage expectations of the business, clients, team members, management and external groups

• Strong business acumen including a broad understanding of Synchrony Financial business processes and practices

• Technical depth – ability to understand technical requirements of projects and effectively manage resources, vendors and clients

• Demonstrated effectiveness in driving change