CAREER DEVELOPMENT CASE MANAGER

$24.06 - $27.07

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OVERVIEW OF MESA COUNTY DEPARTMENT OF HUMAN SERVICES

Mesa County Department of Human Services is a forward-thinking agency that has over 300 employees serving the needs of nearly 40,000 residents. From the Colorado National Monument to the thriving agricultural lands and city centers, Mesa County contains a diverse, natural landscape that provides many outdoor activities and adventures. As individuals and an organization, we value and respect humanity, honesty, balance, inclusion and teamwork. We provide a level of flexibility for staff to be able to accommodate their lives outside of the office environment. We value family and the relationships that make our lives rewarding.

Our Mission:
The Mission of the Mesa County Department of Human Services is to help individuals and families achieve safety, stability and opportunity for meaningful employment.

Our Values:
Mesa County Department of Human Services values represent our behavioral anchors for how we conduct ourselves. Simply stated, we value Humanity, Balance, Honesty, Inclusion and Teamwork

JOB SUMMARY:
The Career Development Case Manager empowers individuals to achieve employment and training goals through individualized coaching, resource navigation, and career planning. This role works to ensure the success of the job seeker by offering coaching and resources very specific to each client. This position works collaboratively with individuals, employers, training providers, and community partners to address barriers and support successful workforce outcomes.

Essential Duties:

(The following duty statements are illustrative of the essential functions of the job and do not include other non-essential or marginal duties that may be required. Mesa County reserves the right to modify or change the duties or essential functions of this job at any time. All responsibilities may not be performed by all incumbents.)

Client Coaching and Career Development

• Build trusting relationships with individuals from different walks of life
• Assess job seeker strengths, skills, interests, and barriers to employment. Determine eligibility and suitability for employment and training grant assistance
• Provide ongoing coaching and guidance to support job seeker success
• Motivate and support individuals through periods of change and transition

Communication and Customer Service

• Communicate clearly and effectively both verbally and in writing
• Facilitate productive conversations with individuals, employers, training providers, and community partners
• Deliver services using a collaborative, human-centered approach
• Present information to individuals in an engaging and professional manner

Case Management and Organization

• Manage multiple priorities while maintaining accuracy and attention to detail
• Develop, implement and monitor individualized employment and training plans
• Maintain accurate case files, documentation, and data entry in accordance with program requirements
• Ability to navigate complex program guidelines, maintain compliance and make the information easily accessible to customers

Problem Solving and Resource Navigation

• Identify barriers that may impact employment or training success; work with internal and external partners to alleviate such barriers
• Coordinate supportive services and referrals to community resources
• Adapt service delivery approach to meet the unique needs of each job seeker

Youth Engagement (Youth-Focused Caseloads)

• Support youth through career exploration, work-based learning and educational attainment activities
• Collaborate with schools, youth-serving organizations, and community partners
• Facilitate connections to employment, training, mentoring and supportive services that promote long-term success

Performs other related duties as assigned, consistent with the scope and intent of the position.

QUALIFICATIONS

Education: A high school diploma or equivalent is required

Core Competencies

We value experience in workforce development, career counseling, human resources or any field that requires coaching, collaboration and human-centered service delivery.  We are seeking someone who can empower individuals to achieve employment and training goals through effective coaching, resource navigation, and relationship building.  Successful candidates demonstrate the ability to balance participant needs, program requirements, and community partnerships while maintaining a high level of professionalism and customer service.  Individuals must demon