Retail POS Tech Support Analyst

In this position you will support new and existing retail venues and events.  Periodically travel is required to various venues and events across the US and Canada to setup/tear down the Fanatics’ point of sale (POS) system.  You will also assist our stores with any issues or question they have related to the POS system. 

 

GENERAL KNOWLEDGE, SKILLS AND ABILITIES: 

• Travel is required usually a few days a month, but some events may be longer.  Some travel may be over the weekend.
• After hours / weekend support by phone is required.
• Some experience using, installing and supporting EPOS solutions – ideally in Retail and Event environments.
• Experience with Android and other operating systems
• Good planning/project management skills
• Good communications skill
• Good problem-solving skills
• Self-motivated without the need for direct supervision
• Passionate, positive, and hard-working.
• Must have experience of equipment installation.  PC or POS, including peripherals – Printers, Scanners, Till Drawers, Payment Devices
• Have at least a basic understanding of WAN’s, LAN’s and WIFI’s, equipment used, switches, patch panels etc.
• Should have knowledge of EPOS systems or similar where support on use of the systems has been provided to the end users
• Should have experience of first line support in a similar role – resolving technical issues and providing system guidance.
• West coast location is a plus.

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.