Regional ORC Fraud Investigator - Remote Opportunity Available!!

We have many opportunities available on our other career site pages. Click here to link to our careers page!

Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and this core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

JOB SUMMARY:

Regional ORC & Fraud Investigator is responsible for in total, the receipt of reports of losses of assets, consisting of money and or merchandise causing losses to Signet Jewelers Inc. The position further entails the investigation, determinations of loss causes, individuals responsible for such losses if warranted, the prosecution of person(s) responsible for such losses if warranted, preparation of court documents and the testifying in court on behalf of Signet Jewelers Inc. Regional ORC & Fraud Investigators are responsible for conducting training meetings at all levels, store, district and regional regarding fraud/loss prevention issues and trends. This position further includes the completion and assistance to the Field Audit department within the Loss Prevention Department in auditing processes when and where warranted or through the scope of an investigation. Regional ORC & Fraud Investigators also will and do enforce the policies and procedures of Signet Jewelers Inc., which can and does include conducting formal employee counseling reports as well as in specific instances, where warranted, terminations.

MAJOR RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

• Investigate and work closely with local, state, and federal law enforcement in suspected cases of organized retail crime (ORC) and/or fraud involving 3rd party and PLCC credit cards, fraudulent sales and refunds, inventory manipulation, time theft, cash losses or any other document falsification for personal financial gain. Review and research of evidence/documents to analyze the overall fact pattern of claim and synthesize data into a professional report with recommendations. Manage and prioritize a varied case load effectively and efficiently to achieve positive results. 
• Works with Law Enforcement, open source intelligence, and other business partners to identify and investigate suspects and losses that are attributed to Organized Retail Crime groups.
• Works with other departments to identify and investigate losses to the company from fraudulent activity. Interviews witnesses, complainants, and suspects. Interact with external partners such as law enforcement agencies, vendors, other retailers, and banks to validate information concerning suspected fraudulent activities. Research transactions and records to present investigation results to law enforcement agencies for successful prosecution where applicable.
• Represents the company in legal proceedings relating to their activities, including but not limited to, criminal prosecutions relating to ORC, fraud, theft of cash and/or merchandise from the company. Work with local law enforcement authorities and prosecuting attorney’s offices toward the recovery of merchandise stolen from the company by means of physical recovery and/or restitution.
• Installation review, camera placement, and training in all locations under the interactive monitoring systems. Develops and or recommends programs needed for the reduction of losses in their respective areas as well as the company. Facilitates Loss Prevention/Fraud Training Meetings at the District Manager, Store Management, and store team member level.
• Perform additional duties and projects as assigned

POSITION QUALIFICATIONS:

Education Required:  Bachelor’s Degree. Professional certification preferred.

Required or Acceptable Job-Related Experience:  ORC and fraud detection techniques, investigation, support fraud detection and prevention teams. 

Years of Job-Related Experience Required:  Must have a minimum of 5 years in a multi-location assignment within the retail environment