Executive Services Representative

***No agencies or 3rd party Recruiters please. Thank you! ***

 

Who we are:

 

Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best-in-class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.

 

We honor God by using our talents to make a positive difference in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.

 

Who we are looking for:

 

The Executive Services Representative is primarily responsible for supporting Customers and internal Stakeholders. 

 

• Location: Onsite daily in Englewood, CO
• Compensation:  $23-27/hr

 

Key Responsibilities:

 

• Review the request and determine the necessary steps needed to assist
• Evaluate the information provided to determine if the request can be completed or if additional information is required 
• Make account updates and corrections recommendations to a third-party mortgage servicing provider
• Respond to the customer or internal stakeholder with the requested documentation
• Ensure timely, clear and accurate updates are provided to the customer and internal stakeholders on a regular basis until the request is fully completed 
• Document all interactions fully and accurately within the system of record
• Perform other job-duty related issues as assigned

 

What you’ll need to be successful:

 

• High School Diploma / GED Required
• This position requires a minimum of 2 -5 years of experience in the mortgage industry
• Previous experience in Customer Service 
• Must have a solid understanding of escrow management and payment processing
• Organized with good problem-solving skills and multi-tasking skills
• Exceptional listening skills in addition to verbal/written communication (chat/email/verbal)
• Ability to read and interpret information furnished in various mediums
• Computer proficiency and the ability to navigate within multiple systems
• Attention to detail 
• Comfortable in actively participating in a team environment

 

What we offer: 

 

Because we recognize and reward hard work, we offer a competitive salary, Medical, Dental, Vision, , Accidental Death, Long-Term Disability, Short-Term Disability, FSA, HSA, 401K, Basic Life, Voluntary Life, and Paid Parental Leave benefits, as well as the opportunity for a performance based bonus based on position and department. 

 

What to do next: 

 

If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you're a part of our Cornerstone team, we'll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there's something special about working at Cornerstone.