Account Services Specialist

ABOUT US:
Come join the dynamic team at Kestra Financial! Kestra Financial provides a leading independent advisor platform that empowers sophisticated, independent financial professionals, including traditional and hybrid RIAs, to prosper, grow, and provide superior client service. With a culture rich in reinvention and advisor advocacy, Kestra Financial has developed integrated business management technology that, combined with its personalized consulting services, offers exceptional scale and efficiency. Kestra Financial supports independent financial advisors in delivering comprehensive securities and investment advisory services to their clients.


The Account Service Specialist reports to the Supervisor in Account Services. The primary responsibility of this position is to establish and maintain a wide variety of account and product types, focusing on non-advisory and Advisory brokerage accounts. The employee will utilize various tools to efficiently and accurately establish and maintain client accounts while providing high-quality service to our advisors and their staff.
Essential Duties and Responsibilities:
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily:
• Enter new account data into AdvisorComplete for existing and transitioning firms.
• Review for completeness of new accounts entered in AdvisorComplete by the field.
• Answer questions regarding paperwork requirements and the status of new accounts and transfers.
• Contact representative's offices when paperwork is not in good order (NIGO).
• Initiate incoming transfers and direct rollovers.
• Forward outgoing transfer paperwork to the appropriate recipient (NFS, Cashiering, or Trading).
• Work with Sales Supervision to resolve paperwork issues.
• Add, remove, or update special account features (check writing, margin, periodic IRA distributions).
• Convert accounts from managed to non-managed or non-managed to managed.
• Establish Periodic Investment Plans for transitioning firms (PIP).
• Process name change & SSN corrections.
• Where needed, update address and suitability information on client accounts in AdvisorComplete and FBSI.
• Organize client files in Laserfiche so that we have complete client records.
• Update account status for terminated reps.
• Handle account closures in a timely manner.
• Educate representatives and their assistants on how to use AdvisorComplete.
• Other duties and projects as assigned by the manager.
• Commitment to culture requires a demonstration of prevention, advocacy, and integrity to empower advisor success.
Knowledge, Skills, and/or Abilities: To perform this job successfully, the individual must perform each essential duty satisfactorily. The individual should have the following skills and abilities:
• Support department efforts 24-hour processing standards (e.g., cross-train in other areas as asked by manager/supervisor).
• Proficiency with Microsoft Office products, including Word, Excel, Outlook, and PowerPoint.
• Employees must be able to operate office equipment, such as fax machines, copiers, and multi-line telephone systems.
• Must be detail-oriented with excellent customer service skills and the ability to multi-task.
• Must be capable of gaining industry-related knowledge and Reading, analyzing, and reconciling financial reports.
• The individual must possess strong analytical, problem solving, communication skills (verbal and written).
• May be required to work overtime as necessary due to heavier volumes (especially in December, March, and April).
• Must maintain a positive attitude.
Education and/or Experience:
• High School graduate or equivalent.
• A college degree or equivalent industry-related experience is preferred.
• Financial services industry experience required.
PHYSICAL DEMAND: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Ability to sit at a computer for long periods of time in office environment well lit.
• Ability to lift up to 20 pounds.
• The position is located in the Austin, TX office. Must be able to work in the office during scheduled work hours.
OTHER DUTIES: Please note this job description is not designed to cover or contain a complete comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.


INTERNAL APPLICANT POLICY:
Internal applicants must be in good standing and have a min