Full Time Shift Manager II

Location : Name

Fond du Lac

Position Type

Full-Time

Company Overview

ABOUT FESTIVAL FOODS:

We are a Wisconsin family- and employee-owned grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Job Summary

Job Title:                                 Shift Manager II

FLSA Status:                            Full-Time/Hourly

Reports to:                              Store Director

                                           

Responsible for working closely with all associates in an effort to ensure all company policies and procedures are being followed, department goals and objectives are being obtained, and associates’ needs are being met.  This position works closely with our Store Director and Assistant Store Director to conduct day-to-day store operations efficiently.  Responsible for maximizing sales and providing excellent customer service, merchandising product, maintaining appropriate stock levels, developing and training store associates, and achieving productivity goals.

 

This is the perfect position for someone who is looking to develop their leadership skills in preparation for a full-time department management position.  It takes a unique person – someone who is dedicated; who excels in a supported, team-oriented environment; and is ready to do what it takes to make this a successful career.  A shift manager rarely manages from a distance but instead works alongside associates in order to be more efficient and to resolve guest issues as they arise.  Working alongside associates keeps the shift manager sharp in all job functions and allows him/her to lead by example.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leads, coaches, teaches, and reinforces Festival culture, customer service, and performance expectations to all associates.
  • Assists in training new associates
  • Documents violations of company policies/procedures by associates and conducts progressive disciplinary actions with associates when necessary
  • Answers questions and provides guidance to guests and associates
• Ensures all department standards are being met in the store.
  • Observes sales floor and back stock conditions; takes action to correct areas of opportunity
  • Communicates and works cooperatively with Store Director, Department Managers, and associates to maintain standards and exceed guest expectations
  • Oversees sanitation within the store
• Provides customer service to guests.
  • Assists guests with finding items they are looking for throughout the store
  • Addresses guest concerns and resolves issues when a guest is not satisfied with the service or product received

• Assists all department associates with daily responsibilities while leading by example.
• Assist department managers and/or department leads to prepare associates for advancement opportunities.
• Responsible for quality control. Must ensure product safety and freshness. Must make sure customers receive the products and services they order.  The Shift Manager II is responsible for reporting any issues or quality defects to the Department Managers.
• The Shift Manager II must make sure the workplace is safe and clean. This includes reviewing and enforcing all Occupational Safety standards and policies.  The Shift Manager II is responsible for completing and filing all incident reports and accident reports and reporting all violations. Contributes to overall cleanliness of the store by picking up, organizing, and cleaning work areas, shelving, and sales floor as needed. 
• Other duties as assigned.
• Regular, timely attendance in compliance with the work schedule, and adequate notice to find a replacement for occasional absences.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to deal tactfully and effectively with guests and associates.
• Good oral and written communication skills and the ability to handle a diverse crew in a stressful environment.
• Thorough