Technical Writer with Project Management

Founded in 2003, IT Concepts’ core values – customer-centricity, teamwork, driven to deliver, innovation, and integrity – ensure we work together to be the best, realize objectives, and make a positive impact in our communities. We intentionally created and sustain our ITC culture that embraces change, experimentation, continuous learning, and improvement. We bring our design thinking problem-solving approach that challenges assumptions, prioritizes curiosity, and invites complexity to deliver innovative, efficient, and effective solutions. As we continue to grow in the support of our government customers, we are looking for driven and innovative individuals to join our team.

IT Concepts is seeking a Technical Writer with project management skills to document formal white papers associated with statistical research for the Social Security Administration in Woodlawn, MD. We are seeking individuals who have experience with formal research/statistics outside of the academic industry. Ideally this individual will have prior federal government experience.

Background

The Office of Research, Evaluation, and Statistics (ORES) of the Social Security Administration (SSA) produces and publishes research and statistics on the SSA website (www.socialsecurity.gov/policy). Almost 1,000 relevant SSA statistical data tables, research datasets, and charts are produced and published, across several periodicals, on a monthly, quarterly, or yearly basis. These publications and research datasets are widely used by SSA users, Congress, the White House, state and local governments, multiple federal agencies, public and private researchers and think tanks, academia, advocacy groups, the media (including the SSA press office), and the public.

Duties and Responsibilities

• ·         Responsible for taking complex, technical information and translating it into plain language.
• ·         Must work closely with experienced data scientists, statisticians, and economists to interpret research data, charts, graphs, and more to ensure production of technical documentation complies with customer requirements.
• ·         Research existing data to maximize use of previously developed text and/or illustrations.
• ·         Communicates status of work and any requirements for additional information to management.
• ·         Completes assigned tasks according to established deadlines, customer specifications, and company policies/procedures.
• ·         Reviews project requirements to comply with customer specifications and agreements.
• ·         Maintain a comprehensive list of acronyms that is utilized in documentation.
• ·         Works closely with ITC manager on project status, deadlines, and deliverables.
• ·         Assists with the creation of sprint cycles and overall project plan.

Requirements

Required Qualifications

• BS/BA and 8+ years of experience required.
• Must have prior research, statistics, or economist writing experience.
• Excellent written skills to include translating highly technical information into plain language for wide-spread consumption.
• Excellent communication skills to include, but not limited to, active listening, oral communications, attends to nonverbal cues, and responds appropriately.
• Ability to create tables, charts, graphs, illustrations, etc. to support the written content in the white papers.
• Advanced user of Microsoft Office applications.
• Skilled at applying branding and required formatting for final publications.
• Adept at prioritization and multi-tasking with strong attention to detail.
• Must have prior experience with work estimations and project planning.

Preferred Skills

• PMP certification.
• Moderate to advanced experience in Microsoft Project.
• Moderate to advanced experience in Planner.
• Familiarity with establishing Kanban boards.
• Federal government experience.

Benefits

The Company

We believe in generating success collaboratively, enabling long-term mission success, and building trust for the next challenge. With you as our partner, let’s solve challenges, think innovatively, and maximize impact. As a valued member of our ITC community, you have the unique opportunity to work in a diverse range of technology and business career paths, all while supporting our nation and delivering innovative technology solutions. We are a close community of experts that pride ourselves on creating an environment defined by teamwork, dedication, and excellence.

We hold three ISO certifications (27001:2013, 20000-1:2011, 9001:2015) and two CMMI ML 3 ratings (D