Engineering Intern

Our Engineering Intern employees are high-tech liaisons, using technical skill and problem solving acumen to assist both internal and external customers with pre-sale and post-sale technical support.  As part of our technical sales team, you will gain extensive product knowledge through training and develop long-term professional relationships by working with a collaborative, skillful team of people; gaining exposure to the many facets of engineering through our wide and varied customer base.

General Summary:
After extensive automation product training, the Engineering Co-op is responsible for providing pre-sale and post-sale technical phone support to external customers on applications that utilize Rockwell Automation products.  Co-op students also work towards developing professional relationships with the key accounts which is a direct correlation to the objectives of the Sales Engineers.  As a developmental tool, co-op employees assist McNaughton-McKay engineers with various internal and external application projects to expand their technical knowledge and offer more hands-on exposure to automation products.

Key Responsibilities: 
•    Assists customers, Inside Sales, and Account Managers with technical questions
•    Acts as a technical phone support representative, providing customers with basic application assistance
•    Proactively sells phone support contracts and software update contracts to assigned accounts
•    Creates and updates step-by-step procedures guides for customers and internal use
•    Maintains the company’s automation equipment that is on display in the demonstration room
•    Uses demonstration hardware inventory to develop ‘proofs of concept’
•    Assists engineering team with hands-on lab equipment setup for customer workshops and seminars
•    Assists engineers with project work as needed
•    Performs other related duties as assigned

Desired Knowledge, Skills, and Abilities: 
•    Ability to work with minimal supervision; organizing, prioritizing and completing tasks at own initiative
•    Demonstrates problem solving skills
•    Demonstrates professional verbal and written communication skills
•    Shows initiative and teamwork skills
•    Maintains positive attitude with customers, co-workers and management
•    Knowledge of MS operating systems and MS Office
•    Must be detail oriented and possess excellent follow-up skills

Work schedules are varied and up to 40 hours per week. This position is compensated based on an hourly rate.

EEO/AA/M/F/Vet/Disability Employer