Business Analyst_New York

We are seeking an experienced Business Analyst to lead requirements gathering, documentation, and process mapping for the development of a next-generation Point-of-Sale (POS) solution on the PAX E700 platform. This role will bridge stakeholders—including engineering, QA, UX, training, and operations—to ensure delivery of a robust, user-friendly POS platform with rich offline and online capabilities, integrated payment methods, and custom features for use in high-volume, event-based retail environments.

Key Responsibilities:

Requirements Gathering & Documentation

• Collaborate with cross-functional stakeholders to elicit, analyze, and document business and functional requirements for all POS features.
• Translate detailed feature requirements into user stories, workflows, acceptance criteria, and wireframes (where applicable).
• Own and maintain the Product Requirements Document (PRD) for the POS application.

Feature Scope

You’ll be responsible for understanding, documenting, and supporting the development of features across the following domains:

• Integrations: FatPipe, Terminal Manager, Stored Value API, My Accounts
• Payments & Tenders: Cash, Credit Cards (including NFC and dip), eWallet, Purchase Orders, eGifts, Check, Dollars, Digital Wallets (Apple Pay, PayPal, etc.)
• Transaction Management: Split payments, refunds, voids, exchanges, partial payments, cancelations
• Offline & Online Mode Support: Store-and-forward, transaction retries, offline queue reports
• Diagnostics & Training Tools: Log testing, FAQs, training mode, connectivity checks
• Item Management: Item uploads, flags, quantities, search (by multiple criteria), QR scan
• Discounts & Promotions: BOGO, % off, cart-level, item-level, teacher discounts, STF round-ups
• Receipts: SMS, email, print, reprint, marketing messages
• Tax Handling: Tax exemption validation, accurate tax calculations across tenders
• Reporting & Analytics: On-device reports, financial summaries, transaction summaries by session or cashier
• Platform Support: softPOS, Web Portal, cross-device sync
• UI/UX Enhancements: Kiosk mode, admin settings, welcome screen, wishlist builder, customer display sync

Process Improvement

• Define and refine business processes to optimize the customer and cashier experience.
• Suggest UX/UI improvements aligned with POS usability standards.

Stakeholder Communication

• Act as the liaison between product management, engineering, QA, and business teams.
• Present requirement updates and progress to leadership and project stakeholders.

Testing & Validation

• Work with QA to ensure test cases are aligned with business requirements.
• Support UAT and coordinate with stakeholders for testing feedback and prioritization.

Change Management & Training

• Partner with training teams to develop documentation and online help.
• Provide support and input for training materials and demos for the new POS system.

Qualifications:

Must-Have:

• 7+ years of experience as a Business Analyst in POS, Retail Tech, or Payment Systems
• Deep understanding of POS systems, payment processing, offline/online data sync, and mobile/tablet-based retail environments
• Familiarity with PAX devices or other dedicated payment terminal ecosystems
• Experience writing epics, user stories, and use cases in tools like JIRA, Confluence, or Azure DevOps
• Strong experience in gathering and prioritizing complex functional requirements across multiple stakeholders

Preferred:

• Experience with PAX E700 or other Android-based payment platforms
• Experience in education retail, non-profit retail, or event-based commerce
• Understanding of PCI compliance and data security in POS systems
• Exposure to softPOS or digital wallet integrations

Soft Skills:

• Exceptional communication and presentation skills
• Analytical mindset with attention to detail
• Ability to manage ambiguity and bring structure to complex initiatives

Tools & Platforms:

• JIRA, Confluence, Figma, MS Office/Google Workspace
• POS systems, APIs, databases (basic querying