MSC Hire to Retire Ops Manager - HR Data

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Job Overview
The MSC Hire to Retire (HTR) Ops Manager is a senior individual contributor role within T-Mobile's Magenta Service Center that provides expert-level program leadership, operational oversight, and strategic advisory support across one or more HTR functions, which may include payroll, leaves of absence, accommodations, recruiting support, myHR, HR data maintenance, onboarding, offboarding, background check and other HR Operations support. This role drives program integrity, compliance, and continuous improvement without direct people management responsibilities, serving as a trusted subject matter expert and functional authority for the HTR team and its cross-functional partners. The MSC HTR Ops Manager leads complex program development and lifecycle management, conducts operational assessments, manages vendor relationships, and may represent the HTR function in enterprise initiatives. By combining deep operational expertise with strong stakeholder partnership and a strategic perspective, this role ensures the reliability, scalability, and compliance of HR service delivery across the employee lifecycle. Their work directly enables organizational and people strategy by advancing operational excellence and fostering a high-quality employee and manager experience.

** This is a hybrid role (3 days/week in the office) and will be based in Overland Park, KS. **

Job Responsibilities:

• Leads the development, implementation, and ongoing lifecycle management of complex HR operational programs within the assigned HTR function — which may include payroll processing, HR data management, or employee and manager inquiry resolution — applying advanced subject matter expertise to ensure programs are compliant, effective, and aligned with organizational objectives
• Serves as a functional authority and primary escalation point for complex, sensitive, or high-risk operational matters, interpreting HR policy, employment law, and regulatory requirements to deliver authoritative guidance and well-reasoned determinations that balance employee needs, legal obligations, and organizational risk
• Leverage deep Workday HCM expertise to administer and govern global HR data throughout the employee lifecycle, ensuring data accuracy, regulatory compliance, and seamless system operations. Execute and validate complex Workday transactions, including EIBs, organizational restructures, international updates, and large-scale workforce changes, while serving as the senior point of contact for advanced Workday support, issue resolution, and system guidance.
• Conducts operational assessments to identify risks, gaps, and systemic issues within the assigned function, develops data-driven recommendations, and leads the design and implementation of process improvements and controls that enhance compliance, efficiency, and scalability
• Represents the HTR function in enterprise initiatives such as system implementations, organizational changes, international expansions, and compensation programs, serving as a subject matter expert who evaluates configurations, validates data, performs testing, and ensures operational requirements are reflected in project outcomes
• Builds and sustains trusted partnerships with cross-functional stakeholders including Legal, Finance, HR Centers of Excellence, and senior business leaders to align program strategy, resolve complex escalations, coordinate workstreams, and advance shared organizational goals
• Develops and delivers training, communications, and standard operating procedures for HR teams, managers, and operational partners to advance functional knowledge, support program adoption, and maintain consistent and compliant service delivery

Education and Work Experience:

• Bachelor's Degree OR combination of education and experience deemed equivalent (Required)
• 5-7 years of progressive experience in HR operations, program management, or a related field, with demonstrated expertise in one or more HTR functions (Required)

Knowledge, Skills and Abilities:

• HR Operations & Systems: Advanced knowledge of HR processes and systems such as Workday (HCM, Extend and Workday Security), Kronos/UKG, or case management platforms, with the ability to serve as a functional authority, evaluate system configurations, and guide resolution