Consumer Experience Research Lead

Job Title: Consumer Experience Research Lead

Location: Cambridge, MA   Morristown, NJ

About the Job

At Sanofi, we’re committed to providing the next-gen healthcare that patients and customers need. It’s about harnessing data insights and leveraging AI responsibly to search deeper and solve sooner than ever before.

The Consumer Experience Group at Sanofi is seeking a proactive and insightful Design Research Lead to join our team. This role is instrumental in shaping the user experience by understanding user behaviors, needs, and motivations through various research methodologies. The ideal candidate will play a key role in informing design and product strategies to enhance user satisfaction and engagement.

At Sanofi, we are committed to delivering next-generation healthcare that meets the evolving needs of patients and customers. By harnessing stakeholder insights and leveraging cutting-edge technology like AI responsibly, we strive to explore problems deeper and solve sooner than ever before. Join our Consumer Experience group as a Research Lead, and you can help make this vision a reality.

As a Research Lead for digital products and tools within the Consumer Experience Group at Sanofi, you will play a crucial role in ensuring our solutions are user-centered, innovative, and highly adoptable. Your expertise in foundational and user-focused research will be essential for developing successful products that truly meet the needs and preferences of our users. By leading comprehensive research initiatives, you will gather valuable insights into user behaviors, motivations, and pain points, guiding the design and development process to create intuitive and effective digital solutions.

Join us at Sanofi and be a part of our mission to deliver cutting-edge healthcare solutions that make a real difference in the lives of patients and customers. Together, we can leverage data insights and AI to push the boundaries of what’s possible in healthcare.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main Responsibilities

Conducting research

• Foundational Research: Conduct foundational research to understand the broader context of user behaviors, needs, and motivations.

• Data Collection: Utilize methods such as surveys, interviews, usability testing, and field observations to gather qualitative and quantitative user experience data.

• Participant Recruitment: Identify and recruit appropriate participants for research studies, ensuring a diverse and representative sample.

Analyzing Data:

• Data Analysis: Identify patterns, trends, and insights from research data.

• Synthesis: Combine findings from multiple sources into comprehensive reports and presentations to support design decisions.

Developing User Personas and Journey Maps:

• User Personas: Create detailed personas to represent different user types based on research findings.

• Journey Maps: Develop journey maps to illustrate the user experience and identify key touchpoints and pain points.

• Usecases/ User Scenarios to understand how will the product be used and by who

Supporting Ideation and Prototyping:

• Facilitative Brainstorming and concensus building: Contribute research insights during ideation sessions.

Testing and Validation