System Administrator (Jira/Smartsheets)

A pioneer in K–12 education since 2000, Amplify is leading the way in next-generation curriculum and assessment. Our core and supplemental programs in ELA, math, and science engage all students in rigorous learning and inspire them to think deeply, creatively, and for themselves. Our formative assessment products help teachers identify the targeted instruction students need to build a strong foundation in early reading and math. All of our programs provide educators with powerful tools that help them understand and respond to the needs of every student. Today, Amplify serves more than 15 million students in all 50 states. For more information, visit amplify.com.

We are seeking a skilled Applications Systems Administrator to join our dynamic team. This role will configure, maintain, and optimize our work management platforms, Jira and Smartsheet, to support organizational workflows and project management needs. This role involves managing user access, troubleshooting system issues, and implementing customizations to enhance productivity and ensure seamless team collaboration. 

Responsibilities:

• Manage the configuration and customization of work management platforms to meet business requirements.

• Manage application user access with a focus on role-based permissions and security. 

• Oversee data imports, cleansing, and de-duplication to ensure data integrity.

• Implement data validation rules and automation to streamline business processes.

• Build and manage workflow and validation rules, and process automation 

• Develop custom reports and dashboards to track key performance metrics

• Ensure that Application best practices are implemented and that high data quality and security standards are maintained.

• Create and maintain clear, concise, and comprehensive "how-to" guides for Jira and SmartSheet.

• Update documentation regularly to reflect changes in workflows, tools, and best practices.

• Provide visual aids, including screenshots or video tutorials, to enhance understanding.

• Develop standardized operating procedures (SOPs) for tool usage.

• Act as the point of contact for Jira and SmartSheet-related queries and troubleshooting.

• Regularly collect and incorporate user feedback to improve tool usage.

Required Qualifications: 

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, or equivalent practical experience

• Minimum of 4 years of experience administering work management platforms such as Jira & Smartsheets 

• Jira Administration for Cloud and Managing Jira Projects for Cloud certifications required

• Smartsheet Core Product, System Administrator, and Project Management certifications required 

• Demonstrated strong analytical/problem-solving skills and ability to follow procedures 

• Excellent verbal and written communication skills

• Strong familiarity with agile software development practices and tools

• Solution-oriented with a high sense of quality, attention to detail, accuracy, efficiency, and meeting tight deadlines

• Ability to manage multiple tasks and projects in a fast-paced environment.

• Experience working in Agile development environments required

• Strong understanding of Jira workflows, schemes, custom fields, permissions, and notification configurations.

• Experience with scripting and automation using tools like Jira Automation or REST APIs.

• Familiarity with integrating Jira with other tools (e.g., Confluence, Bitbucket, CI/CD systems).

• Proficiency in system administration, including updates, performance monitoring, and troubleshooting.

• Proficiency in configuring Smartsheet solutions, including forms, workflows, reports, dashboards, and templates.

• Expertise in automating processes using Smartsheet’s Automation Rules and integrations with third-party tools.

• Knowledge of APIs and integrations to connect Smartsheet with other enterprise systems (e.g., Salesforce, Jira, or Microsoft Teams).

Preferred Qualifications:

• Ability to learn and adapt quickly in a dyna