Clinical Manager, After Hours

Our mission: to eliminate every barrier to mental health. 

Spring Health is a comprehensive mental health solution for employers and health plans. Unlike any other solution, we use clinically validated technology called Precision Mental Healthcare to pinpoint and deliver exactly what will work for each person  — whether that’s meditation, coaching, therapy, medication, and beyond. 

Today, Spring Health equips over 800 companies, from start-ups to multinational Fortune 500 corporations, as a leading and preferred mental health service. Companies like J.P. Morgan Chase & Co., Microsoft, J.B. Hunt, Bumble, and Instacart use the Spring Health platform to provide mental health services to thousands of their team members globally. We have raised over $370 million from prominent investors including Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership, our current valuation has reached $2.5 billion.

The Clinical Manager for the Care Navigation After Hours team reports to the Associate Director of Care Navigation and must have excellent clinical, crisis line, organizational, and people management skills and the ability to prioritize and adapt quickly to team needs. A flexible approach to work hours and strong work ethic will be necessary to meet business, member, and team needs, because direct reports will be working a variety of schedules, including nights and weekends. 

This manager is required to participate in the clinical manager on-call rotation schedule, providing on-call leadership coverage approximately once every 8 weeks, and will be required to cover some holidays throughout the year.  The general work schedule will be as follows:

• M - 5pm-1am ET
• T - 2pm-10pm ET
• W - 5pm-1am ET
• Th- 2pm-10pm ET
• F - 5pm-1am ET

What you’ll be doing: 

• Interview, hire, onboard, and manage a team of clinical care navigators whose primary role is to support inbound crisis line and as well as outbound crisis outreach during evening and overnight shifts.
• Oversee onboarding, training and ongoing development of team members.
• Hold 1:1s, case consultations, and team meetings. 
• Audit cases to ensure the team is making sound clinical decisions, following processes and policies, and completing quality documentation.
• Apply clinical experience and policy guidelines to ensure best practices for providing in-the-moment support and crisis management to members.
• Provide constructive feedback and complete performance reviews.
• Monitor workloads and productivity in order to meet expected metrics and goals.
• Develop and implement new processes, creating workflow documents as necessary.
• Review and assist with cases involving members with escalated issues or concerns, and follow up to ensure problem resolution. 
• Collaborate with other leadership and cross-functional teams to provide clinical support and to develop and improve upon services and programs.
• Participate in special projects and provide clinical feedback to sales, marketing, customer success, and other departments as needed.
• Periodic on call rotation to provide night and weekend leadership support to after hours teams.
• Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.

What we expect from you: 

• LCSW, LPC, LMFT, or equivalent independent licensure
• 4+ years of mental health/substance use disorder experience
• Crisis line experience required
• Previous leadership experience preferred
• Collaborative and solution-focused 
• Excellent organizational and communication skills
• Comfortable with constantly evolving responsibilities
• Tech-savvy: very comfortable adopting new technologies and platforms and efficient in tech-related tasks

The target salary range for this position is $97,700-$114,500, and is part of a competitive total rewards package including stock options, benefits, and incentive pay for eligible roles. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually at minimum to ensure competitive and fair pay.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Spring Health we are dedicated to building a diverse, inclusi