Customer Service Coordinator

<span>Do you get excited when you work closely with innovative technology such as AI and robots?</span><span>Would you like to learn about logistics operations?</span><span>Are you ready to discover the new exciting world of smart robots?</span><br/><span>If your answers are mostly </span><b>yes</b><span>, then you should keep reading. </span><br/><span>At </span><b>Nomagic</b><span>, we’re on a mission to automate human repetitive manual tasks with intelligent robotics.</span><span>We’re now looking for a </span><b>Customer Service Coordinator</b><span>, who will coordinate operations at our customers’ site in Europe and represent our team onsite. </span><br/> <h3>Offer essentials:</h3> <ul> <li>Long term contract - operating in Dortmund area</li><li>Adventure mode - opportunity to develop with us a new robotic systems onsite and frequent travels (hybrid mode of work)</li><li>Work with robots every day</li><li>Relocation package (for candidates from other cities in Germany)</li><li>English and German-speaking environment</li></ul> <h3>Here is why we love this job ourselves, and hope you will enjoy it too:</h3> <ul> <li>As end-users of Nomagic solutions, our expertise gives us the possibility to influence the product evolutions</li><li>We help developing a product that has a significant real world impact</li><li>We learn from talented people about programming, logistics, hardware tools and many more</li><li>We interact daily with customers and communicate their needs to the rest of the team</li><li>While working onsite, we develop a good understanding in logistics operations</li><li>We’re still pretty small, so everyone has a direct impact on the final result</li><li>We have a very experienced engineering &amp; management team from Google, early unicorns (Criteo, Climate Corp...) &amp; top robotics companies (ABB, Softbank Robotics, Dematic)</li></ul> <h3>Some of the tasks you will take care of:</h3> <ul> <li>Coordinate support between our client and our teams in Poland, France and Germany</li><li>Assist customers with issue resolution in a timely manner</li><li>Create documentation and train local teams on how to handle robot operations and maintenance</li><li>Deploy improvements to Nomagic software and hardware following instructions from our engineering team</li><li>Conduct preventive and reactive maintenance of the hardware of our solution: suction system, cabling, etc</li><li>Suggest improvements on processes, maintenance, operations according to new learnings and errors</li><li>Represent remote team in meetings and other communication</li></ul> <h3>What skills we’d like you to have:</h3> <ul> <li><b>Excellent communication skills in English and German, spoken and written</b></li><li><b>Technical or logistics background</b></li><li>Customer satisfaction mindset</li><li>Capacity to interact with different systems in an efficient manner and quickly learn new set of instructions</li><li>Ability to handle simple hardware and software tasks</li><li>Energy and hands-on attitude! Strive to get things done and find solutions whatever it takes</li></ul> <h3>What should you expect once you apply?</h3> <ul> <li>Short call with a Recruiter</li><li>30-minute Interview with one of the Customer Service Team Members</li><li>45-minute Interview with Hiring Manager</li><li>30-minute Interview with one of the Engineers</li><li>Important: expect detailed feedback regardless of our decision</li></ul>See a short sneak peek of our product here:<a href="https://vimeo.com/manage/videos/1051464045" rel="noopener noreferrer">JUSTPACK</a><a href="https://vimeo.com/manage/videos/1051465112" rel="noopener noreferrer">JUSTINDUCT</a><a href="https://vimeo.com/manage/videos/1044716532" rel="noopener noreferrer">JUSTPICK</a>