Technical Operations Analyst

Company Description

Amwell is a leading telehealth platform in the United States and globally, connecting and enabling providers, insurers, patients, and innovators to deliver greater access to more affordable, higher quality care. Amwell believes that digital care delivery will transform healthcare. We offer a single, comprehensive platform to support all telehealth needs from urgent to acute and post-acute care, as well as chronic care management and healthy living. With over a decade of experience, Amwell powers telehealth solutions for over 240 health systems comprised of 2,000 hospitals and 55 health plan partners with over 36,000 employers, covering over 150 million lives.

Brief Overview:

As a Technical Operations Analyst, you will report to the Director of Domain Delivery and Operations and play a central role in coordinating our domain delivery strategy on the Operations, Enablement, & Solution Delivery team (OES).

Core Responsibilities:

• Ensure the Domain Delivery team is corresponding efficiently synchronously and asynchronously. You will manage meeting hygiene, email follow-ups, meeting outcomes and next steps for the domain delivery team
• Oversee domain delivery documentation including organizational documentation, meeting notes, and priorities
• Prepare presentations and coordinate across the team.
• Extract data using tools and software including but not limited to Jira, Aha!, Monday.com, Smartsheets
• Clean & process data for executive visualization
• Work directly with managers and stakeholders to gather requirements, provide status updates, and build relationships
• Facilitating scrum ceremonies for a delivery lead team

Qualifications:

• 3 years of experience in a operations, business analyst or project management role interfacing with software engineering teams
• Ability to troubleshoot and learn new technologies
• Ability to collect and evaluate data from multiple sources
• Experience managing meetings, documenting outcomes, and coordinating next steps
• Experience with agile methodologies and project management
• Experience with Microsoft Office Suite (Outlook, Excel, One Drive, PowerPoint)
• Experience with PowerBI, Atlassian Products (Jira, Confluence), Smartsheet
• Worked in small, start-up environments as well as larger, more professional environments with the savvy to know how to best scale and build organizational capabilities, processes and tools
• Outstanding organization and communication skills, both written and verbal
• Passionate team player who is dedicated to the growth and development of the company, product, team, and individual

Additional information

Your Team:

Energetic, forward thinking, analytical and resourceful are a few words that describe the Operations, Enablement, and Solutions Delivery team at Amwell.  This innovative team manages the product roadmap, optimizes processes to deliver products that delight users, and works closely with current and future customers as the operational experts of the Amwell Enterprise Platform organization. Each member of this dynamic group works very collaboratively, defining, maturing, and communicating the product development lifecycle across all other Amwell teams. 

We enjoy working with colleagues inside and outside of the organization, and making our ideas come to life! If you love technology and want to be surrounded by a team of intelligent, fast-paced, and energetic team members, this may be the team for you! Come join the excitement!

Working at Amwell

Amwell is changing how care is delivered through online and mobile technology. We strive to make the hard work of healthcare look easy. In order to make this a reality, we look for people with a fast-paced, mission-driven mentality. We’re a culture that prides itself on quality, efficiency, smarts, initiative, creative thinking, and a strong work ethic. 

Our Core Values include One Team, Customer First, and Deliver Awesome. Customer First and Deliver Awesome are all about our product and services and how we strive to serve. As part of One Team, we operate the Amwell Cares program, which brings needed assistance to our communities, whether that be free healthcare for the underserved or for people affected by natural disasters, support for equality, honoring doctors and nurses, or annual Amwell-matched donations to food banks. Amwell aims to be a force for good for our employees, our clients, and our communities.

Amwell cares deeply about and supports Diversity, Equity and Inclusion. These initiatives are highlighted and reflected within our Three DE&I Pillars - our Workplace, our Workforce and our Community.

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