Client Success Manager - Health Plan

Thank you for considering Progyny!

As a Client Success Manager at Progyny, you will be instrumental in fostering and nurturing strong relationships with our expanding portfolio of Health Plan Partnership clients. This role involves managing client accounts, providing ongoing support, identifying opportunities for growth and upselling, and has an annual travel expectation of up to 15%.

What you’ll do…

• Relationship Management: Establish and cultivate relationships at multiple levels within client organizations, acting as a trusted Progyny consultant and business advisor.

• Collaboration: Build strategic partnerships with Health Plans, consultants, brokers, and internal partners to enhance client value and satisfaction.

• Growth Strategy: Develop and execute tailored retention and growth plans for each assigned client in partnership with cross functional teams.

• Negotiation and Influence: Strategically plan and influence interactions with clients, Health Plans, brokers, and internal team members to achieve strategic account objectives.

• Value Delivery: Ensure effective delivery of value to clients, focusing on plan performance and service outcomes.

• Client Engagement: Conduct regular meetings with clients to assess needs and provide updates.

• Performance Analysis: Clearly communicate the value proposition, program performance, and trend drivers to clients.

About you…

•  3-5 years of experience in Client Success, Account Management, or relationship management, specifically with small market clients with up to 1500 employees.

• You possess familiarity with the healthcare or employee benefits industry and have a proven ability to engage effectively with clients.

•  You have demonstrated experience in establishing and nurturing strong relationships with clients, brokers, and team members, acting as a trusted advisor.

•  You have outstanding verbal and written communication skills, enabling you to convey complex information clearly and persuasively.

• You are adept at developing and executing strategic growth and retention plans tailored to each client's unique needs.

• You possess strong negotiation skills and the ability to influence stakeholders to achieve successful outcomes.

• You have a keen analytical ability, allowing you to make data-driven decisions and assess performance effectively.

• You are highly organized and thrive in fast-paced environments, managing multiple priorities while maintaining composure under pressure.

Please note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.  

About Progyny:   

Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians. 

Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.  

Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.  

Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com. 

Our perks:  

• Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group 

• Menopause and midlife care

• Health, dental, vision and life insurance options for employees and family  

• Free in-person, virtual and text-based mental health and wellnes