DESKTOP/LAPTOP/MAC OPERATING SYSTEM-DESKTOP SUPPORT

Required Skills: Desktop Support Engineer:

Associates should be flexible in shift timings and WORK FROM OFFICE IS MUST. This is 100% Work from Office Role. 
·        Good in desktop support handling in Windows, Linux, and MAC environments. 
·        Good SCCM Knowledge. Would be helpful if he knows basic SQL scripting used for SCCM.  
·        Manage Patching in SCCM for Desktops, troubleshoot on problematic machines. Reinstall SCCM agent and redeploy packages. 
·        Installation and maintenance of Windows and Mac OS. 
·        Troubleshooting all the issues related to Hardware, Networking & Software on Windows OS (Windows7, Windows Vista, Windows 8 & Windows 10) and MAC OS. 
·        Installation configuration and troubleshooting of Desktop applications and tools. 
·        Technical knowledge of Desktop and Laptop hardware. 
·        Configuring and troubleshooting Office 2010, 2013, 2016, and Office365 suite. 
·        Manage Files and folder permissions. 
·        Printer installing and sharing, troubleshooting printer-related problem. 
·        Configuring and managing different types of scanners. 
·        Configuring and managing different types of network printers, scanners and peripheral devices. 
·        Managing Networks Setup – Crimping & Punching 
·        Manage Video conferencing call through IP & ISDN lines. 
·        Resolving problems related to LAN connectivity. 
·        Setting up of Wireless on Laptop and BYOD devices 
·        Experience in working on IT Service Management Tools like ServiceNow 
        Primary Responsibilities: 
·        Handle Tier 1,2, And 3 help desk escalations through tickets or phone 
·        Able to work individually and in team and set priority. 
·        Follow up on outstanding requests and ensure timely resolution 
·        Create accounts and configure hardware as part of the onboarding process 
·        Support audio and video equipment in conference rooms 
·        Manage and monitor internal assets to ensure accurate inventory records 
·        Maintain all deployed computers/laptops/printers, repairing & replacing as needed 
·        Supporting IP phone systems, administering changes as needed 
·        Take on further duties steadily as you grow into your role with the team and our staff 
·        Install, upgrade, support, and troubleshoot Windows 10, some Windows 7 and XP and Exchange, Outlook, Ring Central, Bitlocker, and any other authorized desktop applications 
·        Install, upgrade, support, and troubleshoot for network printing and local printing, computer hardware, and any other authorized peripheral equipment 
·        Customize desktop hardware to meet user specifications and site standards. 
·        Performs work in compliance within specified warranty and security requirements. 
·        Returns defective equipment/parts to maintenance inventory, document customer repairs, maintain and restock assigned parts inventory. 
·        Take ownership and responsibility of queries, issues, and problems assigned to the Desktop Site Support team. 
·        Work with vendor support contacts, Service Desk Level 1, and Desktop Engineer Level 3 teams to resolve technical issues within the desktop environment. 
·        Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible