Lease Delivery Coordination Associate

 

Title: Lease Delivery Coordination Associate

Location: CA, US

Job Type: Full-time with Benefits  

  

Who We Are

For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction.  Our goal is to help our customers reach their full potential and to excel as their global partner of choice. 

 

SUMMARY

• To perform the assigned Lease Delivery Coordination administrative and analytical functions for the HMA Vehicle Administration department in an efficient manner

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Offsite: Scheduling Outlook lease appointments, emailing PDF lease agreements
• to the customer for signature, express mailing renewal information to the employee’s
• home/office, creating vehicle files, etc.
• Onsite: Inspecting and verifying vehicle condition prior to delivery appointment,
• meeting with the customer to inspect the vehicles, coordinating temporary vehicles,
• auditing vehicle files, problem solving, etc.
• This individual will participate in the annual Physical Inventory Audits and assist
• the Assistant Manager with other duties as assigned.
• During periods of down time, the individual will support Vehicle Administration in all areas including, but not limited to, vehicle preparation, pool car assistance, used car sales, tolls & citations, auditing, vehicle receiving and various filing.
• Cross train with other Vehicle Administration staff to become a back-up when they are out of the office
• Support the Senior Manager, Vehicle Administration with special projects as assigned
• Other duties as assigned from time to time by the Client and/or MSXI Local Delivery Leader

 

​​​​​​​COMPETENCIES and CHARACTERISTICS

• The ideal candidate is experienced with providing excellent customer service, excellent written and verbal communication, multi-tasking, ad hoc reporting, and some database entry.
• Knowledge Retention - In order to provide the highest quality support to customers, employees must be able to learn and memorize a large amount of information
• Detail Oriented – processors must be able to focus on the details of the conversation narrative in order to identify and isolate the real issue. Must have the ability to file in alpha/numeric order
• Organizational skills - Must be able to handle multiple tasks at once while attending to the customer’s needs
• Flexibility - Employees should be able to provide assistance to various types of customers. They should have the ability to focus on the warranty issues, provide solutions while maintaining a professional demeanor at all times and be open to change and to considerable variety in the workplace
• Friendly - Project a warm and friendly image, consistently maintain a positive demeanor
• Customer service focused - Must have the ability to stay calm in difficult situations. Must be able to gain and maintain control of customer conversations while providing world class customer service