Call Center Medical Assistant

Description

Medical Assistant Responsibilities

* Obtains and documents complete patient data in a timely and accurate manner.

* Assists patients with laboratory results.

* Assists patients with prescription refills.

* Navigate basic patient concerns to the appropriate departments. 

* Performs basic procedures as ordered by provider and within scope of practice.

* Proficiently uses computer applications as required for patient care.

* Processes prescriptions as directed by provider.

* Communicates with patients about concerns, collects information, and relays this information professionally and efficiently to the provider.

* Completes care team calls in a timely manner and assist with other care teams as needed.

* Other duties, as assigned by supervisor.

Teamwork and Development

* Demonstrates the ability to be proactive, supportive, and collaborative.

* Share knowledge, promote positivity, and take personal responsibility for your professional development.

* Demonstrates the ability to seek and value open, honest communication and constructive feedback in a timely manner.

* Provide outstanding communication, documentation, education, and care to all patients.

* Demonstrate a natural ability to actively listen, lead with curiosity, and assume the best intentions of others.

Requirements

Essential Functions and Qualifications

* Punctuality and adherence to schedule is a must.

* Completion of Medical Assistant program from an accredited institute.

* Medical Assistant program diploma.

* Certification is required (CMA) (RMA) (CCMA)

* Knowledge of medical terminology.

* Ability to work at a computer for extended periods of time.

* Ability to work in an upright, standing position for extended periods of time. 

* Strong communication skills to interact in a professional manner. 

* Ability to handle confidential and sensitive information.

* Ability to communicate effectively and transfer confidence on the telephone.

* Manual dexterity.

* Work is performed in a medical office setting using standard medical equipment.

* The risk of exposure to blood and body fluids is present.