ER Secretary - Full-Time Evening

Site: Brigham and Women's Faulkner Hospital, Inc.

 

At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community.  We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.

 

 

Job Summary

Schedule: Emergency Department. Full-time 40 hours. (5) 8-hour shifts, 3:00 pm- 11:30 pm. Every other weekend and holiday rotation.

Under the supervision of the Nursing Director and as a member of the Unit-Based Patient Care Team, the unit secretary performs a wide range of secretarial duties and coordinates unit/floor procedures to ensure the department's professional and efficient operation and quality patient care. Performs the following duties to support unit operations and coordination of resources including but not limited to: - Answering unit phones - Collaborating with healthcare team members and other departments - Scheduling patient tests and appointments - Maintaining all medical records - Initiating and tracking unit requests - Coordinating discharges, transfers, and admissions proactively to ensure efficient operation and management of resources on the unit. - Greets patients arriving at the Emergency Department. Provides directions and assistance to patients and visitors. - Assures the practice of the Patient and Family Centered Care Model in an environment that exemplifies best practice. - Demonstrate the knowledge and skills necessary to provide indirect patient family-centered care appropriate to the age of the patients served on the assigned unit.

Grade: 125

 

Qualifications

- High School Diploma or equivalent required, Associate’s Degree preferred. - 1-2 years of experience in medical, customer service setting preferred. - Knowledge of medical terminology preferred.

- Computer knowledge of Microsoft Office is strongly preferred. - Staff adheres to all C.A.R.E. Standards.

- Excellent interpersonal skills to interact effectively with patients, visitors, and hospital personnel.

- The ability to work under stressful conditions, adapting to the changing pace of the unit, frequent interruptions, emergencies, and acutely ill patients. - Ability to assist in lifting and carrying up to 20 lbs.

- Ability to assist with transportation of patients on and off the pod - Demonstrated verbal and written communication skills to effectively interact with staff through voice mail, e-mail, etc. - Ability to sit and/or stand for an extended period.

 

Additional Job Details (if applicable)

Brigham and Women's Faulkner Hospital Brigham and Women’s Faulkner Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable, and inclusive organization as we aim to reflect the diversity of our patients. At Mass General Brigham, we believe in equal access to quality care, employment, and advancement opportunities encompassing the full spectrum of human diversity: race, gender identity, sexual orientation, ability, religion, ethnicity, national origin, and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Brigham and Women's Faulkner Hospital is a 171-bed non-profit, community teaching hospital located in Jamaica Plain directly across the street from the Arnold Arboretum. Founded in 1900, Brigham and Women's Faulkner Hospital offers comprehensive care in various specialties. Brigham and Women’s Faulkner Hospital is a designated Magnet hospital by the American Nurses Credentialing Center, a recognition that fewer than nine percent of all US hospitals receive. At

Brigham and Women’s Faulkner Hospital believes that everyone should have the chance to live a healthy life. From creating breakthroughs that have paved the way for treatments around the globe to training the next g