Network Support Administrator I

Position Title:

Network Support Administrator I

Job Description:

We are looking for a Network Support Administrator to support our Information Management Services.

About the Position: 

This position will support customers that use City computer, phone, and data network resources. This includes assisting in installing, configuring and maintaining networked desktop computers, laptops, mobile devices, printers, phones, data equipment, and software for City departments.

Responsibilities may also include providing onsite technical support at off-site buildings, working with the Software Support Team and the Software Engineering Team regarding software and application issues, and working with the Network System Engineer Team in resolving issues involving network connectivity, throughput, and overall LAN performance. 

Work Schedule: 

Various work schedules may be required to accommodate the hours that the support staff are available for City customers. Salt Lake City operates 24x7 and team members are expected to cover on-call shifts to assure critical issues are resolved in a timely manner. 

Salary Range: 

N23 - $25.31/hr. to $34.53/hr. 

This position is eligible for full city benefits, including: 

• Health Insurance (95% of premium paid by city) 

• Dental, Vision and Life Insurance 

• Paid vacation and personal leave 

• Six – twelve weeks of paid parental leave from day 1 of employment 

• Retirement contributions toward a pension plan and/or 401(k) 

• A robust Employee Assistance Plan (EAP) 

• Up to $4,000 tuition reimbursement annually 

• Discounted supplemental benefits like pet insurance and legal services 

Learn more about our benefits here: https://www.slc.gov/hr/benefits-and-wellness/. 

IMPORTANT: Early application submittal is encouraged. This position will remain open until filled and may close at any time without notice. 

Key Responsibilities: 

• Assists customers using desktop and mobile computer systems by troubleshooting hardware and software problems, such as system compatibility and configuration issues, hardware failures, and provides end-user training. 

• Installs, configures, and maintains desktop and mobile computer systems using various tools such as: imaging software, package creation and deployment software, and PC remote support software.  Installs, configures, and maintains network printers and associated print drivers. Installs, configures, and maintains wireless network products, such as air-cards and wireless network interface controllers (WNIC), etc. 

• Answers and resolves trouble calls from customers over the phone and in person.  Must use and understand the call taking process and utilize the call tracking system to document all solutions and to share knowledge. 

• Assists with PC life cycle management processes such as: technology purchasing, data retention and deletion, inventory surplus, etc. 

• Provides software integrity while meeting licensing requirements for all LAN software, including the evaluation of potential software products, maintaining licensing requirements set forth by the manufacturers and the City, and installing accurate and timely software upgrades. 

• Documents all essential technical processes and procedures ensuring that repeatable processes are in place, shared and followed. 

• Works with the Network System Engineer Team to implement and maintain City-wid