Customer Service Representative - Sales (Work From Home)

Job Description:

In order to qualify for this WFH position, you must reside in one of the following states:  CT, DC, DE, MA, MD, ME, MI, NH, NJ, NY, OH, PA, RI, VA, VT, WV. 

This is your opportunity to be the voice of AT&T – a global leader in communications and technology working from home!  As a member of our team, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, you’ll help our customers stay connected to what matters the most. 

How you’ll make an impact 

In this multi-faceted role, you’ll be trained to address a broad range of customer service call types including, collections, retention, sales channel coordination, billing and adjustments and advanced technical support. You’ll use creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and to ultimately deliver an outstanding customer experience. 

What your day-to-day will look like 

• You’ll instill confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of AT&T’s products and services to effectively service and retain customers. 

• You’ll be an expert at simplifying the explanation of customer bills, rate plans, and features of AT&T’s products and services. 

• You’ll support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business and technical/roaming support inquiries, and other duties as required. 

• You’ll also engage Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution. 

• With your vital knowledge, you’ll handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service. 

• You'll use your problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements. You'll need keep up with changes to technology and applications, so you can provide the best resolution for the customer. 

• Get customers up and running with the latest products and services such as air cards, USB devices, as well as AT&T-provided software & applications. 

• In this full-time WFH position (40 hours/week) you’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service. 

What you can look forward to 

• Hourly pay $16.48 - $22.92/hour. 

• Uncapped commissions for sales goals

• Paid training you’ll complete from home and additional resources to support you 

• Excellent benefits package with medical/dental coverage, 401(k) plan, tuition reimbursement and paid time off.