Associate Director, Data Operations - Patient Services

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

Job Description

Key Responsibilities

• Design & implement strategies for acquiring patient data from diverse sources, including enrollment, engagement, market access, & patient support programs.  
• Define business rules & data quality standards for patient services data integration in collaboration with data stewards & IT teams.
• Monitor & manage data pipelines to ensure accurate & efficient ingestion, cleansing, & transformation of data.
• Oversee integration of patient data from multiple enrollment, engagement, & access management systems into the central data platform.  
• Deliver consistent & trustworthy patient data to internal stakeholders across patient services functions, including patient access programs, treatment adherence programs, field operations, & regulatory reporting.
• Develop & implement data access governance policies & procedures, including data quality rules & cleansing procedures.
• Analyze patient data to identify trends & insights, collaborate with patient services teams to develop data-driven interventions, track and report key performance indicators (KPIs) for patient services programs, & effectively collaborate with data owners, business system owners, platform owners, data operations teams, & other key stakeholders across the organization.

Qualifications

Education & Experience

Must possess a Bachelor's degree in Information Systems, Computer Science, Business Administration or related field, & 5 years of experience in data management & operations.

Of experience required, must have 5 years’ experience in each of the following: (i) managing patient & patient se