Senior Technical SME - Operations

Job Description

CSCI Consulting is looking for a highly skilled and experienced Senior Technical Subject Matter Expert (SME) to join our Operations team. In this role, you will provide expert-level technical support for enterprise IT systems, with a focus on ERP and logistics environments. You’ll lead troubleshooting, systems integration, and performance optimization efforts, while contributing to the resilience and efficiency of mission-critical systems.

Responsibilities

• Serve as the Tier 3 escalation point for complex technical issues across infrastructure, middleware, and application layers
• Lead root cause analysis (RCA), performance tuning, and capacity planning activities
• Provide expert operational support for large-scale enterprise systems, including ERP and logistics platforms
• Troubleshoot and resolve issues related to system administration, database operations, and data/interface flows
• Monitor and optimize system health using tools such as Splunk and other observability platforms
• Support audit readiness and ensure compliance with security and operational frameworks (e.g., NIST, FISCAM)
• Collaborate with cross-functional teams to implement ITIL-based service operations, including incident, problem, and change management
• Contribute to enterprise service desk operations and help build and maintain technical knowledge bases
• Participate in Agile/DevSecOps workflows, including CI/CD, automated monitoring, and process improvement
• Explore and support the integration of AI/ML-assisted monitoring and predictive analytics tools

Minimum Requirements

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field
• 7–10 years of experience in enterprise IT operations, systems integration, or technical architecture roles
• Proven experience supporting production environments for ERP or logistics systems at scale
• Strong troubleshooting skills across infrastructure, middleware, and data layers
• Familiarity with ITIL-based operations and service management processes
• Experience in Tier 3 operations support, including RCA, performance tuning, and capacity planning
• Proficient in system administration, database management, and interface troubleshooting
• Hands-on experience with Splunk or similar monitoring/log analytics tools
• Creativity and adaptability in problem-solving
• Ability to work with clients to understand their needs
• Strong organizational and time-management skills
• Excellent written and verbal communication skills
• Professional presence

Preferred Skills

• Experience with Oracle E-Business Suite (EBS) and RICECPW components
• Knowledge of middleware technologies (e.g., WebLogic, SOA, etc.)
• Exposure to Agile and DevSecOps practices, including CI/CD and automation tools
• Familiarity with audit and compliance requirements such as NIST and FISCAM
• Experience supporting enterprise service desks and developing self-service or knowledge-sharing solutions
• Interest in or experience with AI/ML-driven monitoring and operational analytics
• Ability to work in a team environment, as well as independently
• Strong customer and vendor relationship skills
• Demonstrated ability to comply with data standards and policies
• Motivation to learn new technologies and methodologies that demonstrate value
• Past experience working with a federal agency
• Department of Defense experience is a plus!
  

About CSCI

CSCI is an award-winning information technology and financial management consulting firm founded on one simple philosophy: “Do what is right, always.” We apply this philosophy across all elements of our growing business, from delivering world-class services for customers to providing an environment where associates thrive both personally and professionally. At CSCI, work and fun aren’t diametrically opposed!

At CSCI, our goal is to hire people with proven track records and retain them with an energizing, diverse company culture. We value each associate’s natural drive to excel, and we provide them with the freedom to do things their way. C