Front of the House Shift Lead

Description

At bartaco, food is our passion. But people are our purpose.

We invest in our team because our people are at the heart of what we do. We’re committed to creating an atmosphere where team members can learn, develop, and succeed every day. Whether you aspire to excel in a leadership, hospitality, or culinary role, bartaco is an environment that fosters growth and helps you achieve your goals.

At bartaco, we’re guest-obsessed. Our mission is to create memorable moments for every guest, every time. It’s who we are.

We are looking for team members to create the bartaco experience and who live and breathe our touchstones. Our culture is defined by these values and guides how we work together to create the most incredible experiences for our guests.  

• Pride: You take pride in your work and in contributing to something special
• Good People: You value teamwork, treat others with kindness, and build trust with those around you
• Positively Intolerant: You hold yourself and your team accountable for delivering quality and consistency because our guests deserve nothing less
• Introspective: You’re always looking to grow and improve, taking feedback as an opportunity to get better
• Transparent: You communicate openly and honestly, fostering a culture of trust and collaboration
• We Have Fun and Make People Happy: You bring energy, warmth, and a genuine smile, knowing that your positivity can brighten someone’s day

A brief look at what you’ll do as a Front-of-House Shift Leader at bartaco:

As a FOH Shift Leader, you are responsible for guiding the front-of-house team to deliver outstanding guest experiences through warm hospitality, smooth service execution, and strong teamwork. You’ll support daily service operations, champion our hospitality standards, and work closely with back-of-house leaders to ensure a seamless shift. Your energy, attention to detail, and leadership will help create a fun, efficient, and guest-first environment.

Key Responsibilities:

• Ensure every guest receives genuine, friendly, and attentive service, while professionally addressing concerns to drive satisfaction and retention.
• Motivate and lead FOH team members through high-energy, high-volume shifts while fostering a positive, team-oriented environment centered on collaboration and hospitality.
• Monitor the flow of service and guest pacing to maintain a smooth, efficient experience while ensuring bartaco standards are consistently executed across all guest touchpoints.
• Maintain clear, open communication with servers, hosts, bartenders, BOH leaders, and management, while providing real-time feedback and making necessary adjustments to improve the shift.

Effective Communication:

• Maintain clear and open communication with servers, hosts, bartenders, BOH leaders, and management
• Communicate real-time feedback and adjustments needed to improve the shift

Operational Management:

• Assist with floor plans, table assignments, and section rotations for optimal coverage
• Support checkouts, side work completion, and cleanliness standards throughout the shift
• Monitor the pace of service and resolve issues as they arise to maintain hospitality standards
• Conduct pre-shift walkthroughs to ensure FOH readiness (menus, cleanliness, ambiance, etc.)

Accountability and Performance:

• Deliver clear feedback and coaching during and after shifts
• Support team development by identifying strengths and areas for growth
• Lead by example and hold team members accountable to the bartaco service expectations

Managerial Responsibilities:

• Partner with a salaried manager during opening and closing shifts to execute the game plan
• Support operational decisions and assist in solving service-related challenges
• Provide detailed shift recaps highlighting wins, challenges, and guest feedback

Engagement and Team Development:

• Lead pre-shift huddles that energize the team and set expectations for the shift
• Encourage open communication and celebrate wins during and after service
• Offer coaching and guidance to help team members grow in their roles

Cross-Department Communication:

• Work in sync with BOH leaders to ensure seamless guest experiences
• Communicate timing, challenges, and feedback to the kitchen and management teams
• Act as a bridge between departments to promote teamwork and service ex