Pepe Jeans London - Customer Service French & English Agent

Who we are   

CPM International has a global presence in over 30 countries. We offer multilingual support in various languages tailor-made to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.   CPM International celebrates diversity! We welcome everyone & embrace unique styles. Our accessible workplace fosters inclusion & empowers you to bring your whole self to work. Join us & contribute to a vibrant & innovative culture! 

Our Client 

AWWG is the global fashion group that integrates the brands Pepe Jeans London, Hackett, and Façonnable. Pepe Jeans is a legendary denim brand well-known for its high-quality, cutting-edge stylish, and durable designs. 

They are always at the forefront of innovation and still maintain their relevance today by moving with the times and designing clothing that suits the needs of the people wearing it. 

We are looking for extraordinary people to join our team, immerse themselves in the brands and deliver first-class service to our customers. 

We Care: Passionate about Customer Support, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service. 

We´re Curious: Proactive approach to problem-solving and a “can do” attitude. 

We Achieve Together: Strong teamwork ethic, contributing to personal and team targets/SLA while working on personnel targets. 

 
 
What you will be doing? 

• Provide exceptional eCommerce Customer Support via telephone, chat, and email 
• Create a positive dialogue & interaction with the customers 
• Assist and guide customers with all the required knowledge 
• Respond appropriately to consumer needs and handle complaints and objections with empathy 
• Build and maintain rapport with customers, prospects, colleagues, and clients 
• Meet personal and quality compliance standards & individual performance targets in line with CPM requirements, plus contributing to the team's overall target/SLA 
• To understand client activity, campaign, and product knowledge 
• Attend training and briefing sessions (internally and externally) to gain expertise and understanding of Client and Contact Centre requirements 

Requirements

What skills & experience you will bring to us? 

• A fluent level of French (spoken and written) plus an advanced level of English 
• Service-oriented, with a drive to achieve and exceed targets to achieve a high-quality level of consumer service 
• Calm with the ability to deal professionally with challenging calls 
• Open to feedback and keen to improve performance 
• Well organised and able to prioritise your workload 
• A natural team player – we believe in supporting and developing our people, and we want you to grow with us and help us to grow our business 
• Passionate about giving and receiving fantastic customer service – we want you to treat every call or email as an opportunity to delight our customers 

Good to Have 

Experience in the customer service industry, ideally in a contact centre environment 
 

Benefits

What do we offer? 

• Start date: August 19th
• Contract: Temporary 3 months (1-month probation period) 
• Full time: (39 hours/week) 
• Working days/Hours:  Monday - Friday 9am - 6pm with 1 short day
• Salary:  €18,117.00 gross per year
• Bonus: Top performance incentives 
• Paid bank holidays + 1 extra day in lieu 
• Hybrid work model:
• Training:   2 weeks
• Office location: Barcelona (La Sagrera)  

Other Benefits:  

• Best-in-class people engagement activities and programs 
• Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment 
• Employee Assistance Program - Free, confidential, and impartial guidance and support 
• Employee Benefits Club - a wide range of exclusive perks and rewards as a valued member of our organisation 
• Pepe Jeans online discounts  
• Option to sign-up for Discounted Private Health Insurance 
• Referral Program – Bring a friend and get a referral bonus. 
• Access to LinkedIn specialised training & courses. 

Ready to Make a Difference? 

• Showcase your talent: Share your CV highlighting achievements and responsibilities. 

• Be you: No need for photos, age, marital status, or gender. 

• Our process: Submit CV, then email, phone screening, and video