Director Customer Logistics

Requisition 38015: B6 Director Customer Logistics 

A resume helps you stand out to hiring managers and recruiters; your resume communicates your experience and your brand. While it is not required, we encourage you to include an up-to-date resume along with a  completed job application to give you the best opportunity to be considered. A complete resume helps us to better understand your unique  background, relevant experiences, and passions. We look forward to learning about you.

 

Norfolk Southern offers a unique opportunity to be part of our proud legacy that spans nearly 200 years. We are a customer-centric, operations-driven team dedicated to advancing safety, serving communities, and driving innovation for tomorrow's rail.  As part of Norfolk Southern, you’ll join a collaborative team where there are opportunities for growth across the organization. We are building a culture where everyone can thrive by owning and driving exceptional results, being humble and leading with trust, serving our customers with excellence, and collaborating and coaching to win.

 

 

Primary Purpose

• Responsible for the activities of the Customer Logistics team to ensure a best-in-class customer experience to gain competitive advantage through proactive customer engagement
• Directs and sets strategic goals for Customer Logistic to support growth and drive productivity
• Collaborates across multiple groups to provide high quality customer experience, support the commercial and operating strategies
• Develops and promotes a united vision for managers to drive sub departmental goals

Principal Duties    

• Directs subordinate managers to the appropriate prioritization to efficiently meet customer demand
• Uses expert knowledge of their unique customer needs to effectively guide managers in resolving customer inquiries and demands
• Develop and drive performance to key performance indicators to ensure a quality customer service product is being provided
• Ensures alignment and group adherence to processes and quality standards
• Participates in industry conferences to ensure leading practices are deployed for optimal efficient customer engagement

 

Job Related Experience:

• Minimum Level:  6-10 years
• Preferred Level:  11-15 years

Education:

• Preferred Level:  Bachelor’s Degree (BS, MBA)

Technical Skills:

• Understanding of the systems used by the Marketing and the Customer Logistics departments
• Knowledge of Customer Logistics support systems to include customer channel strategies

 

Skills and Abilities: