Newline - Product Owner II

Make banking a Fifth Third better®

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You’ll be directly supporting Newline's client-facing APIs and our cloud-based Newline Ledger, which sits at the core of everything we do.  We’re already operating at scale and working with some of the world’s largest brands and most innovative fintech/SaaS companies.  This role will provide the right candidate the opportunity to meaningfully shape the enterprise, drive impact at scale, and contribute to the evolution of the entire industry.

This role will be the expert on all things related to the Newline API alongside the Product Manager and Engineering Manager. You will facilitate the team's delivery cadence by knowing what will be released and when to drive delivery forward. You will manage our governance processes as part of feature delivery alongside the Product Manager to ensure all necessary actions are complete ahead of feature and product releases. You will be heavily involved in the change management and scaling of product feature releases, including sales training, go to market support, implementations training, and sales and finance readiness.

GENERAL FUNCTION:

The Product Owner II will be responsible for collaborating with Product Manager(s), Technology, Lines of Business, Risk and other key partners to define and maximize specific bank product(s).

to May work in conjunction with a more experienced Product Owner or on less complex products within the organization. Will need coaching and guidance from the leader while developing further expertise understanding the role in the product. Responsible for helping to define, prioritize, and manage the development of a product that exceeds customer expectations and drives growth for the Bank. Will help define, develop, and support the implementation of product roadmap deliverables, capabilities, and adoption, supporting business outcomes and lead a robust, continuous prioritization process to maximize total value, risk mitigation, and other business benefits across the bank. In some work environments, will learn about and support the SAFe (Strategic Agile Framework) methodologies and will be responsible for working with others to deliver outcomes by the ART (Agile Release Train) by ensuring the team backlog is aligned with customer and stakeholder needs. Will assist in managing and prioritizing the team’s backlog by prioritizing, articulating, and delivering new features from ideation through production release. 

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk assessment, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types. Support and adhere to all governance processes as defined by Enterprise.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Motivate teams to deliver on the strategy and roadmap for continuous growth and improvement of product outcomes and experience.
• Partner with other business functions, IT, risk, finance, operations, and other key partners to define and execute on the product strategies.
• Work with senior product owners or leadership to establish annual goals, objectives and outcomes for product(s) and customer satisfaction; Track and monitor key performance indicators and outcomes.
• Collaborate with cross-functional teams to gain agreement/approval/guidance, including lines of business, operations, legal, compliance, information security, fraud, architecture, and related functions.
• Provide transparency and ongoing communications with line of business partners/key stakeholders.
• Work with senior leadership guidance to drive key outcomes in support of regulatory and compliance needs, new revenue growth, process optimization, and other business-wide analytics needs.
• Work with subject matter experts to solve problems and make decisions in support of the team, with a focus on driving the greatest outcome for the product and the Bank.
• Engage with research team to define and implement customer usability testing, concept. validation, and co-creation studies to gain insights and identify customer needs and solutions.
• Partner closely with third parties to cultivate the relationship, understand product releases, remediate defects/