Senior Knowledge Management Specialist

Job Description

Ensure efficient organizational performance through gathering, sharing, and storing information. Analyze business processes and gather information across an organization to determine the most effective platforms for sharing and storing knowledge. Collect and integrate information, data, and content from departments and functions within the organization. Record and digitize information and ensure that it is stored safely and is secured through encryption or an antivirus. Produce reports and business intelligence for improving processes, products, or services. Provide education and training to end users on front end knowledge management system and reports. Provide content updates on knowledge management portals or sites.  Communicate change management strategies and enforce policy adherence. Oversee content strategy, content schedules and business requirements gathering. Internally advocate for and market knowledge tools and obtain buy-in and increased usage. Interview and understand user needs, problems and concerns and create strategies to build content.

Job Responsibility

• Work assignments involve moderately
complex to complex issues where the
analysis of situations or data requires
in-depth evaluation of variable factors
• With limited guidance, responsiblefor
moderately complex to complex
assignments/projects
• Regularly exercises independent
judgment on matters of significance
including selecting methods, techniques
for obtaining results, and making
recommendations
• Begins to influence department’s
strategy
• Often operates in ambiguous situations
• Makes decisions on moderately
complex to complex issues regarding
technical approach and completion of
own tasks/responsibilities of substantial
complexity
• Identifies areas for possible
improvements and addresses problems
within scope ofresponsibility
• Regularly makes recommendations on
new processes, tools, and services that
can impact multiple projects and other
functions
Work is performed without direction.
Exercises considerable latitude in determining
objectives and approaches toassignments
• Normally receives minimal instruction ondayto-day work, general instruction on new
assignments. Often determines
methods/approach to work/projects and
establishes own work priorities andtimelines
• Work is evaluated upon completion toensure
thatresults and objectives have been met
• May provide technical guidance anddirection
to support team members, contractors,
and/orvendors
• Majority of contactis within own function or
department, may collaborate withpeer-level
professionals outside of own function,
department, orsystem
• May model/mentor and teach teammembers
within own function orfamily
• May serve as project/technical lead for
ongoing process orshort-termproject within
function orfamily
May have some functionalsupervision
duties and tasks (e.g., project
management)
Ensure efficient organizational performance through gathering, sharing, and storing information. 
Analyze business processes and gather information across an organization to determine the most effective platforms for sharing and storing knowledge. 
Collect and integrate information, data, and content from departments and functions within the organization. Record and digitize information and ensure that it is stored safely and is secured through encryption or an antivirus. 
Produce reports and business intelligence for improving processes, products, or services. 
Provide education and training to end users on front end knowledge management system and reports. 
Provide content updates on knowledge management portals or sites.  
Communicate change management strategies and enforce policy adherence. 
Oversee content strategy, content schedules and business requirements gathering. 
Internally advocate for and market knowledge tools and obtain buy-in and increased usage. 
Interview and understand user needs, problems and concerns and create strategies to build content.

Job Qualification

• Bachelor’s Degree or equivalent
combination of education and
related experience
• Master’s Degree Industrial Organizational Psychology or equivalent
combination of education and
related experience
• 3-5 years experience preferred
• All licensures and certificationsneeded
for function and level, ifany
• Experience with video editing tools such as Articulate a bonus.
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modifie