Retail Associate

Department:  Visitor Development           

FLSA Status: Part-Time / Non Exempt

Reports to:      Retail Manager

Direct Reports: None

Compensation: $15.00 with possible incentive

Summary:   The Children’s Museum of Phoenix is seeking a Shop Associate to support our Museum Store aMUSE Toys & Fun Stuff. At the direction of the Retail Manager, the Retail Associates are responsible for providing excellent customer service, assisting visitors, and maintaining the presentation of the sales floor, products, and displays. Our Retail Associates will complete transactions through our point of sale while helping all our visitors discover the playful kid within! 

Essential Duties and Responsibilities:

• Welcome and acknowledge all visitors to the Museum
• Inform families on / enforce all Museum Safety Protocols
• Process credit card, cash, and other monetary transactions in a fast-paced environment
• Meet Department Revenue Goals
• Promote all current sales and discounts
• Stock shelves daily
• Maintain a clean, organized, and efficient Stock Room, Shop Office, and Sales Floor at all times
• Communicate positively and professionally to co-workers in all levels of the organization
• Close / Balance daily cash drawer
• Stay up to date on museum policies, exhibits, and events
• Work with a high level of energy, strong work ethic, and sense of excitement
• Other duties as assigned

Qualification/Requirements: To perform this job successfully, an individual must be able to perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong interpersonal skills
• Creative, with a positive, can-do attitude
• Availability on weekdays. Weekends, Holidays, and some evenings for Special Events.
• Excellent communication and customer service skills and customer-service orientation
• Strong ability to work under pressure and respond to deadlines and changing environments
• Experience working with Children and Families
• Comfortable in large groups of people
• Basic Computer Skills
• Basic Mathematic Skills (addition, subtraction, multiplication, division)
• Fluency in Spanish and/or other languages desirable

Supervisory Responsibilities: This position has no supervisory responsibilities.

Education/Training/Experience:

• High School graduate or GED
  • Minimum 1 year of retail service and cash handling experience preferred
  • Must meet requirements of employment background check

Language Skills: Ability to respond to common inquires or complaints with visitors. Fluency in Spanish and/or other languages desirable

Mathematical Skills: Ability to calculate figure