Quality Assurance Specialist

SUMMARY
The primary purpose of the Quality Assurance Specialist is to ensure compliance with all quality controls that pertain to order accuracy, weight verification, load accuracy, truck check in, reconciliation, and inventory of products. The Quality Assurance Specialist will participate in the development and implementation of new processes and procedures as needed to ensure adherence to quality standards.   

ESSENTIAL DUTIES AND RESPONSIBILITIES: 
•    Order Checking:
•    Ensure all orders meet quality standards for proper selection, stability, and weight verification before they are released for loading.
•    Ensure all orders with weight variances between the license plate and weight sticker are documented and then corrected by the selectors.
•    Review daily error reports and work with management to develop improvement plans.

•    Check In and Loading:
•    Check in returning route drivers as necessary and follow all proper check in procedures. 
•    Verify all pallets are loaded on the “correct route” as indicated on license plate.  Further, each pallet should be inspected to ensure no damage and proper weight.
•    Ensure all route manifests are accurate and placed in the cab of the truck.  These should be signed off on by the QAS.
•    Ensure that all orders placed on the wrong truck or with weight errors are properly documented.
•    Review daily error reports and work with management to develop improvement plans.

•    Overall:
•    Ensure all product movement in and out of, and within, the facility is controlled and follows appropriate processes, including required documentation.
•    Review daily inventory reports to identify losses and assist in all areas of loss prevention to minimize inventory losses. and worker safety. 
•    Participate in the development and improvement of standard operating procedures.
•    Understand and adhere to all operational processes and procedures.  
•    Responsible for ensuring adherence to all safety programs to meet company standards and exceed those of regulatory agencies. 
•    Always adhere to dress code and be properly attired and groomed.
•    Obey all federal, state and local Laws.
•    Perform all other duties as assigned.

COMPETENCIES REQUIRED
•    Problem Solving – Identifies and resolves problems in a timely manner; develops alternative solutions; uses reason even when dealing with emotional topics.
•    Technical Skills – Strives to continuously build knowledge and skills, shares expertise with others.
•    Interpersonal – Listens to others without interrupting; remains open to others’ ideas and tries new things.
•    Oral Communication – Speaks clearly and persuasively in positive or negative situations; responds well to questions; participates actively in all company meetings.
•    Teamwork – Puts success of team above own interests; able to build morale and group commitments to goals and objectives; recognizes accomplishments of other team members.
•    Change Management – communicates changes effectively; monitors transition and evaluates results.
•    Leadership – Exhibits confidence in self and others; inspires and motivates others to perform well; accepts feedback from others.
•    Managing People – Includes staff in planning, decision-making, facilitating and process improvement; takes responsibility for subordinates’ activities; makes self available to staff; continually works to improve supervisory skills.
•    Organizational Support – Follows policies and procedures; supports organization’s goals and values; benefits organization through outside activities.
•    Judgement – Displays willingness to make decisions; supports and explains reasoning for decisions.
•    Motivation – Sets and achieves challenging goals, measures self against standard of excellence.
•    Professionalism – Treats others with respect and consideration regardless of their status or position.
•    Safety and Security – Observes safety and security procedures.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB KNOWLEDGE AND/OR EXPERIENCE
Knowledge of elementary accounting, and/or variety of office or testing/checking procedures.  Equivalent to high s