Patient Navigator

Description

Title:  Patient Navigator, Supportive Counseling Services 

Department: Health Care Coordination 

Reports To: Senior Director, HIV Care Coordination Services 

Location:  56 Bay St, Staten Island, NY 10301 

Position Status:  Full Time 

FLSA Status: Non-Exempt 

Pay & Benefits: The pay range for this role is generally $41,600-$46,600 annually, commensurate with relevant experience and qualifications and in alignment with internal equity. Additionally, we offer an excellent benefits package that includes generous paid time off (4 weeks of vacation plus paid holidays, personal, and sick time), medical, dental, vision, supplemental benefits including employer provided basic life insurance and employee assistance programs, tuition reimbursement and fitness reimbursement after 1 year of employment, a retirement plan that includes employer matching, and more!  

Community Health Action of Staten Island (CHASI) drives dramatic improvements in the health of New Yorkers by feeding people who are hungry, healing families broken apart by violence, and bridging the gaps between people and the compassionate health care they deserve. CHASI provides outreach, education, prevention, and direct support services for populations most affected by health disparities – people with low or no income, low-income people with chronic illnesses, people with criminal justice involvement, people who use drugs, domestic violence survivors, people of color, and the LGBTQ community. 

POSITION SUMMARY: 

The Care Coordination Program focuses on prompt linkage to HIV care, ongoing retention in care, optimal treatment adherence, viral load suppression and reduced HIV-related mortality. The programs in this department work with people living with HIV/AIDS to improve overall health and establish self-management through case management, peer navigation, and health education services. 

The Patient Navigator carries out activities necessary for individuals to reach these goals and moves them towards self-managing their care and treatment. The Navigator is instrumental in conducting the day-to-day services and works closely with the Supportive Counselors, Program Director, and Sr. Director. 

DUTIES & RESPONSIBILITIES: 

• Accompany clients to medical appointments and community agencies for support and advocacy 
• Coordinate logistics for care and treatment needs including appointment reminders, transportation, and childcare arrangements     
• Provide individual health education to clients regarding curriculum topics as they relate to the patient’s life 
• Assess treatment adherence and addresses barriers as they arise 
• Reassess client needs including the Self-Management Assessments and program eligibility 
• Participate in the development of the care planning activities 
• Coordinate with Service Providers and provides critical feedback to members of the team 
• Actively participate in case conferences, clinical supervision, and individual supervision 
• Meet training requirements as indicated by the agency and funder, including the 6-day Core training. 
• Adhere to standards for documentation requirements, and data submission and maintains client charts 
• Perform all functions in alignment with CHASI’s Mission, Vision, and Core Values 
• Other duties as assigned  

Requirements

QUALIFICATIONS:

• High school or equivalent with related experience and strong socio-cultural identification with the target population or certification as a peer worker with at least 12 months experience in patient navigation REQUIRED; Some college, Associates, or bachelor's preferred.
• At least 1 year of experience with case management and/or patient navigation REQUIRED. College degree may be considered in lieu of experience.
• Bilingual (English/Spanish) preferred.

COMPETENCIES: 

• Can actively listen to feedback and direction and take action accordingly.
• Composes client documentation, emails, and other communications that are clear, accurate, and well-organized.
• Works harmoniously with others to accomplish objectives, gaining cooperation and respect of others in the process. Relates effectively with staff, clients, supervisors, and senior management.
• Shows up professionally each day within the context of expectations of their work environment
• Works independently following receipt of instructions on a task, demonstrating the ability to understand and execute the task with minima