Retail Supervisor - Tennis Warehouse/Running Warehouse - San Luis Obispo, CA

Description

Employment Type: Full-Time

Hiring Range: $20–$23 per hour

Hours: Full-time (40 hours/week), Saturday shift required

Location: San Luis Obispo, CA; On-site (No remote or hybrid option)

About Us

We're more than an e-commerce retailer - we're a destination for athletes, adventurers, and sports enthusiasts. Sports Warehouse offers a carefully curated selection of gear and equipment across tennis, pickleball, padel, running, bass fishing, equestrian sports, ice and roller hockey, inline skating, roller derby, and skateboarding. Our goal is simple: help every customer find the right products with expert guidance, exceptional service, and a shopping experience that keeps them coming back.

The Sports Warehouse Family of Brands

Tennis Warehouse

Pickleball Warehouse

Padel Warehouse

Running Warehouse

Tackle Warehouse

Ice Warehouse

Inline Warehouse

Derby Warehouse

Riding Warehouse

Skate Warehouse

TYPTI Warehouse

Benefits & Perks

Health & Wellness

• Medical, dental, and vision insurance*
• Life insurance*

Time Off

• Paid vacation*
• Paid sick time

Financial Benefits

• 401(k) retirement plan
• Profit-sharing program

Workplace Perks

• Employee discounts across all Sports Warehouse brands
• Complimentary access to our on-site fitness facility
• Career growth and development opportunities
• Employee appreciation events and team celebrations

*Available to eligible full-time employees.

At Sports Warehouse, we're always looking for motivated, dependable people who are passionate about delivering exceptional experiences for our customers and for one another. Whether your strengths are in customer service, warehouse operations, technology, marketing, merchandising, or another area of the business, you'll be part of a collaborative team that values integrity, innovation, and continuous improvement.

We believe great people make great teams. If you're eager to make an impact and help connect athletes and outdoor enthusiasts with the products they love, we'd love to hear from you.

Purpose of Position:

• Ensure that daily Retail operations are smoothly executed and that customers receive the highest caliber of service.
• Build a foundation for lasting relationships with new customers and foster ongoing relationships with existing customers in the retail store and at associated events.
• Provide training and guidance and share advanced knowledge and skills with peers and answer questions as they arise.

Duties and Responsibilities:

Supervisor Key Responsibilities

• Set a strong example of work ethic and accountability for the team.
• Oversee workflow to ensure daily duties are completed accurately and on time.
• Guide employees in daily operations, address special circumstances, and maintain high work standards.
• Maintain flexibility, approachability, and availability to ensure open communication with employees.
• Ensure employees understand and follow company policies and procedures.
• Confidently identify areas for improvement and develop or refine operational procedures.
• Make informed decisions regarding daily operations as needed.
• Deliver clear, impactful training that builds skills and confidence in employees.
• Offer feedback to management on employee performance and assist with performance reviews as needed.
• Maintain confidentiality and respect employee privacy in all situations.
• Work with HR to address employee issues when a manager is unavailable.
• Work positively with employees from all departments to align with company goals and deliver great customer service.
• Ensure staff uphold professional behavior and adhere to Sports Warehouse standards of conduct.
• Participate in supervisor and staff meetings as scheduled.
• Continuously develop supervisory and leadership skills through learning and self-improvement.

Retail Customer Service

• Welcome customers as they enter the store and offer assistance with finding products.
• Provide thorough assistance to all customers in a friendly, professional, helpful and knowledgeable manner.
• Display a comprehensive and current understanding of company policies, procedures, products and services.
• Process customer purchases accurately, using the register or POS system.
• Maintain store inventory and appearance, engag