Field Service Manager

Job Name: Field Service Manager

General information

Location: Ocean County, NJ Date: 14-Jul-2025 Company: Andersen Corporation Posting City: Remote, NJ Ref #: 8600 Job Category: Field Service Posting City: Ocean County State: NJ

Description & Requirements

ANDERSEN CORPORATION SUMMARY:

At Andersen, we pride ourselves on our core values of Humility, Ownership, Meaningful connection, and Expertise - HOME. Headquartered in Bayport, Minnesota, Andersen Corporation is the largest window and door manufacturer in North America. We’re focused on bringing more light into people’s lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. 
In 2024, we were recognized as one of Newsweek’s America’s Greatest Workplaces for Women and Newsweek’s Most Trustworthy Companies in America. Earning the 2024 ENERGY STAR Partner of the Year—Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you’ll have the opportunity to make a difference at Andersen.

POSITION SUMMARY:

We are looking for a Field Service Manager that will be supporting specific field strategies to capture and retain targeted and existing customers.  Leader for the implementation and management of Field Service programs, solutions, processes, resources & procedures that promote the Enterprise strategies in areas of Customer Experience, Sales, Quality, and Cost at a Territory level.  Leads a work force of Andersen Technicians, independent contractors, and participants in the Andersen Dealer Service Network.  Promotes the long-term use of Andersen Enterprise products and services, administering corporate goodwill while limiting liability to the enterprise.

 

PRIMARY RESPONSIBILITIES:

• Territory management responsibility for the Enterprise field service job processes, in support of the Andersen warranty, non-warranty revenue opportunities/requests, and sales support for the enterprise suite of products (vinyl to big doors.)

• Manages Area responsible for the Enterprise field service job completions, in support of Andersen warranty, and Non-Warranty including revenue and profitability. 
• Responsible for maintaining performance to targeted service levels on KPI’s related to safety, customer experience, quality, and cost.  
• High functioning member of Area Market teams to provide service expertise in the markets in which they reside.  
• Creates a collaborative cross functional framework (Call Center, Marketing, Manufacturing, R & D, Legal) to deliver an exception