Account Manager, Client Services, Los Angeles

SALARY: Between $70-90k

LOCATION: Los Angeles, (Remote - working PST hours)

Who are we?

We are the originators of influencer marketing.

Influencer is an agency built at the intersection of creativity, data, and technology with a unique ‘people power & platform power’ approach.

From big brand launches to shifting perceptions and from riding fast trends to driving footfall, Influencer builds ideas with impact to deliver outcomes that drive your business forward via an unmatched client experience.

Campaigns are underpinned by Influencer’s game-changing proprietary technologies, which are supercharged by official partnerships and data integrations with the world’s leading social platforms for real-time and accurate reporting. Influencer is an Official Global Marketing Partner of both TikTok and Meta.

We believe the more tangible, scaled outcomes that creators produce drive impact beyond just likes and impressions. Influencer is championing the ‘True Human Influence’ movement; on a mission for creator campaigns to be judged in the same way as other media activations.

Founded by OG YouTube creator Caspar Lee & entrepreneur Ben Jeffries, Influencer has been helping brands navigate the ever-evolving influencer marketing landscape since 2015. In that time they have developed valuable knowledge, experience, and technology that have enabled them to deliver thousands of campaigns, for hundreds of brands in markets across the world. Today, Influencer has a team of 120+ of the best talent in the industry, working across Europe, North America, and the Middle East. From Google to Coca-Cola, from Amazon to Microsoft, and from TikTok to Meta - they work with companies, brands, and agencies across every vertical, building meaningful relationships between brands, creators, and their audiences.

Job Title

Account Manager, Client Services

Reporting of the role

This role reports to an Account Director, Client Services

Overview of the job

As an Account manager, you will work within the Client Services team. This role is tasked with overseeing and executing brand campaigns in post sale by delivering best in class client service. This role spends their time liaising with creators and agents to ensure branded campaigns are delivered on time and with the highest quality creative. Experience working with Entertainment and CPG Food & Bev clients is a plus!

3 best things about the job

• Be part of one of the fastest-growing Global influencer marketing agencies

• The chance to work on key clients with a vast array of campaign elements including different platforms, creator types, paid strategy, affiliate marketing, measurement, and strategy.

• Joining the business at a time of growth and expansion in the NA (North America) region

Measures of success –

In the first few months, you would have:

• Met the team: Spent 1:1 with your manager and other team members to build rapport and understand how your role fits into the overall structure of the pod.

• Familiarized yourself with key processes: Particular reference to our internal campaign trackers, sourcing, creator selection, and negotiations processes. You are asking questions and providing suggestions based on your experience in influencer marketing.

• Learned our key systems: Reference to Slack, Google Workspace, IQ Data, Tagger, and Waves.

• Established creator comms understanding: You understand how to source/identify creators, and you feel comfortable owning outreach, negotiating, and execution for creators on campaigns you are assigned.

• Creator management: Review and vet creator shortlists from Account Executives, main point of contact for creators/agents in campaign execution from creator outreach, creator negotiations, creator briefing, creator concepting, and creator content. Ensuring creators go live on time with approved creative + captions, following all FTC guidelines.

• Initiated minimal client interaction: Answer client questions when on-ground and support client comms on calls and via email with help from the manager.