Solution Sales Field Business Operations Lead

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

ServiceNow seeks a experienced sales operations professional to support the Americas Workflow (Technology, Employee, Customer or Creator) Solutions Sales Field Business Operations team and to partner with the Americas Solution Sales Leadership team. The Solution Sales Field Business Operations Lead is responsible for the overall efficiency and effectiveness of the Solution sales Workflow (Technology, Employee, Customer or Creator) organization and champions close working relationships with internal key stakeholders in the Workflow organization is successful. This leader will drive improvements in planning, reporting, quota, operational cadence and sales programs.

To that end, the ideal candidate is one who is passionate about making the world of selling, work better for sales.

What you get to do in this role:

• Lead one of the Americas Workflow (Technology, Employee, Customer or Creator) Solution Sales Operations to maximize the future revenue growth for the geography.
• Partner with the Americas Solution Sales Workflow Leader and Americas Solutions Sales Workflow leadership to drive forecast and operational cadence include quarterly business reviews
• Assist in Americas Solutions Workflow Sales Operations annual planning activities including growth projections, headcount and opex planning, territory & quota setting and coverage optimization
• Update Onboarding/offboarding for workflow
• Support QBR requests
• Identify opportunities to automate / streamline tasks utilizing ServiceNow workflows
• Identify, deploy and provide reporting feedback on sales plays
• Forecast hygiene and accuracy inspection
• Provide pipeline support for workflow
• Manage commissions questions and escalations

Qualifications

To be successful in this role:

• Proven experience in Sales Operations
• 5+ years of progressive experience in Sales, Sales Finance and/or Sales Operations
• Organized, with excellent attention to detail and the ability to work in a fast-paced and change driven environment
• Combination of strong intellect, creative problem solving, effective communication with colleagues and willingness to roll up sleeves to improve performance
• Loves winning as a team and always have your teammate’s back

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

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