Operations Manager

About Bodwé Group

Bodwé is the Professional Services Group of Mno-Bmadsen, the investment enterprise and a wholly owned instrumentality of the Pokagon Band of Potawatomi. We are architects, planners, consultants, designers, engineers, scientists, and federal contractors, committed to growing the economy and legacy of the Pokagon Band and supporting its more than 6,000 citizens. We provide value by integrating expertise across the natural and built environment lifecycle—from pre-development and planning to design, procurement, construction, and operations. By integrating expertise across architecture, engineering, construction, and facility management, we deliver holistic, end-to-end solutions that drive efficiency and deliver distinctive outcomes.

**This is a full-time onsite role in San Antonio, TX., or Falls Church, VA. This is a W-2 opportunity with a 3-year duration.**

Position Summary

The role will lead and support the planning, coordination, and execution of healthcare-related programs and projects within the Military Health System (MHS). This role is essential in driving operational efficiency, enhancing performance metrics, and supporting data-driven decision-making across facilities and clinical operations.

Accommodation Requests

We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. If reasonable accommodation is needed to participate in the job application or interview process, contact our HR Director (April Hawkins) at 269-927-0144 or careers@bodwegroup.com

Essential Duties and Responsibilities

• Develop and implement evaluation methods to assess program and project strengths, identifying areas for continuous improvement.
• Ensure daily operations of programs and projects align with contractual deliverables and performance expectations.
• Minimize system and process incompatibilities, driving the creation of standardized products and procedures.
• Plan and support the development of collaboration tools within SharePoint Online (SPO), EAS, MS Teams, FROID, and other web-based IT systems such as FMIS and M2.
• Design and manage workflow processes in SharePoint Online to optimize communication and operational efficiencies.
• Assist with the coordination, planning, testing, and implementation of Facility Engineering (FE) websites and site integrations.
• Standardize SPO and Connect.gov site templates, assisting in development and refinement of new templates.
• Oversee the FE SharePoint Online Ticket System: process, track, and close tickets, create performance reports, and update system documentation.
• Ensure consistent support for program and project initiatives to meet deadlines and contractual goals.
• Establish and maintain Plan of Action and Milestones (POA&M) for data quality management in Power BI, ensuring effective strategies and best practices.
• Organize and align projects and taskers with the strategic mission and goals of the organization.
• Propose and initiate new projects that support the evolving strategic direction of the organization.
• Deliver exceptional customer service throughout all phases of program and project execution.
• Prepare and submit high-quality deliverables, including emerging requirements, ensuring accuracy and professionalism.
• Manage and lead a cross-functional team with diverse skill sets and responsibilities.
• Monitor and ensure team performance and customer satisfaction goals are consistently achieved.
• Implement and manage change initiatives to ensure successful delivery of project objectives.
• Maintain regular communication with stakeholders to resolve project issues and ensure transparency.
• Define and communicate program and project goals, objectives, and desired outcomes.
• Assign project managers and team members based on skills, workload, and project scope.
• Establish project controls, standards, and governance structure