DME (Durable Medical Equipment Coordinator) (Remote U.S.)

CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the company’s mission, actively engage in problem-solving, and take ownership of your work daily. Acentra Health offers unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes, making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra seeks a DME (Durable Medical Equipment) Coordinator (Remote U.S.) to join our growing team.

Job Summary:

The DME (Durable Medical Equipment) Coordinator:

• Performs an important role in supporting the Acentra Health and UMWA Funds’ clinical teams and beneficiaries, in addressing barriers and gaps to obtaining and placing DME in the beneficiary homes.
• Problem-solving independently and working as part of the multidisciplinary team to ensure a seamless experience for all Funds’ beneficiaries who need DME assistance.

Job Responsibilities:

• Provides DME coordination support across all departments for the contract.
• Attends and participates in DME meetings and discussions as required.
• Provides monthly non-clinical DME backend audit support.
• Research DME issues across platforms (electronic medical record and claims payer system).
• Must be able to work directly with network DME vendors to resolve common DME issues:

• Requests for repairs.
• Placement of portable oxygen concentrators.
• Urgent and non-urgent travel requests for equipment (most commonly oxygen).
• Urgent equipment needs due to Skilled Nursing Facility (SNF)/hospital discharge.
• Equipment coordination due to hospice disenrollment.
• Switchouts from one network vendor to another.

• Multiple beneficiary follow-ups with the vendor without resolution.

Requirements

Required Qualifications/Experience:

• Associate’s Degree OR a high school diploma OR GED with an equivalent certification directly applicable in healthcare (i.e., certified medical assistant, occupational therapy assistant, physical therapy assistant, certified DME specialist, etc.).
• 3+ years of experience in a medical environment responsible for durable medical equipment fulfillment and placement.
• Excellent verbal and written communication skills.
• Critical thinker with strong customer service skills.
• Ability to independently problem solve and find solutions to complex problems or issues.
• Work well independently and as part of a team environment.
• Knowledge of different types of durable medical equipment and supplies.
• General knowledge of Medicare requirements for DME.
• Proficiency in Microsoft Office and other software programs operating in a Windows environment.

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career.

Thank You!

We know your time is valuable, and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may interest you. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

Visit us at Acentra.com/careers/

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable Federal, State, or Local law.

Benefits

Benefits are a key