Hybrid Travel Consultant for Dedicated Account

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

 

Ready to explore a career path? Start your journey.

As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.  Must be willing to be in the office 3 days a week.

What You’ll Do 

• Advise and arrange travel for corporate business customers (both individuals and groups) 

• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services 

• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations 

• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus. Training may be provided 

• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements 

• Use positive telephone service techniques and act on special customer requests 

• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels 

​​We look forward to sharing more detailed job functions and key performance indicators during the interview process. 

What We’re Looking For

• Willing to go onsite in NYC 3 days a week. Must live in NY, NJ, or CT and be able to travel into New York City, Remaining 2 days will be virtual.

• Passion for excellence in client service, including proactive anticipation of needs 

• Native GDS expertise (Sabre)

• Strong Complex International Booking Skills, minimum 5 years experience

• Professional communication (written and verbal) 

• Attention to detail 

• Act with integrity, and look after personal traveler information 

• Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation) 

• Resolving customer issues quickly and independently / with supplier 

• Teamwork and openness to feedback 

Shift is M-F 8:30am to 6pm ET

     

Location

New York, New York, United States

     

     

The US national hourly wage range for this position is from $17.00 to $29.00 per hour.  The national range provided includes the hourly rate that GBT expects to pay for the role.  Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance.  For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance

     

     

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.