Senior EMR Analyst - Release of Information

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Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Summary
Provides guidance and training to the Release of Information EMR Analysts to coordinate the management, workflow, access, and retrieval of patient information. Ensures written and verbal requests for release of information of medical record documentation are responded to accurately and timely in accordance within established hospital and departmental policy, as well as state and federal laws. Provides face-to-face and telephone patient and customer communication and effectively communicates with the team, management, and vendors to maintain fluid departmental operations, hands-on training of release of information workflows, and quality reviews and audits. Monitors staff schedules, productivity, volumes, workflow, errors, and issue resolution and follow-up. Serves as a liaison to the Network HIM Release of Information Manager and Network HIM Director.

Job Duties

• Facilitates daily functions and provides instruction and training to HIM EMR Analysts to efficiently, accurately, and consistently audit incoming requests to ensure information is released within established timeframes. Communicates effectively and openly with HIM EMR Analysts about daily tasks and expectations. Reviews and reports trends and discrepancies from productivity tracking and helps estimate resources for task completion. Coaches HIM EMR Analysts to achieve higher levels of performance.
• Prioritizes and monitors workflow of day to day operations and department functions to meet network deadlines and expected turnaround time goals. Maintains and revises staffing schedules and PTO selection according to policies and guidelines to ensure coverage based on department needs. Leads huddles to help prioritize and accommodate work volume.
• Logs, processes, and follows-up on requests needing higher level attention for Risk/Legal, Compliance, Quality, etc. Monitors RAC audit requests via RAC tracking system. Coordinates records needed for audits and appeals, e.g., PFS.
• Maintains up-to-date reference materials, training manuals, and documentation and educates specialists on new or updated policies, procedures, and workflows. Orients new HIM EMR Analysts and provides continuing education in conjunction with Network Manager and Director. Conducts department overviews of processes to students, contracted staff, and additional onsite facility staff, as needed.
• Participates in the training and education of HIM-supported applications (e.g., ROI Online, Craneware). Serves as a super user for implementations. Participates in daily status calls, work group meetings, and training sessions with project teams and vendors. Participates in onsite assessments and facilitates projects across facilities and locations within the network; participates in project discovery, planning, development, education, and follow-up.
• Evaluates workflow and processes in order to provide the necessary tools, procedures, education, and guidance to the specialists. Works with team to make suggestions for improving HIM EMR Analysts' processes and technical knowledge. Reviews and identifies equipment needs and schedules maintenance or repair, as needed. Serves as a resource to troubleshoot problems and offers solutions to open issues.
• Serves as a liaison with staff, management, providers, and other applicable departments (e.g., Appeals, PFS, Risk/Legal) and vendors and acts as a resource for the department and provides applicable feedback. Communicates work status and personnel issues to Network Manager and Director, keeping management informed of unexpected or difficult situations. Acts as a primary contact for release of information internal and external customers and communicates with clinic