Security Site Lead - Luxury Residential - Streeterville

Overview

Titan Hospitality, one of the fastest-growing privately-held hospitality service providers in the Chicagoland area. Visit us at https://titan-security.com/services/titan-hospitality/ to learn more!

 

WHO YOU ARE:

A passionate, creative and caring service professional with a love for hospitality.

 

YOUR EXPECTATIONS:

• A career opportunity that matches your passion for excellence.
• A position where you can grow, learn and develop a career.
• A position where you are appreciated for your contributions, receive competitive salary, and excellent benefits.

We are hiring for Lead Security / Concierge Roles.  To be considered you MUST have at least 2 years of Concierge/Doorperson Experience and at least 1 year of supervisory experience.  

Responsibilities

THE ROLE:

• Manage the concierge team at a luxury residential building (scheduling, training and development, coaching and support).
• Greeting, welcoming and engaging with residents in a luxury residential setting.
• Provide administrative support to the property manager as needed.
• Maintain front desk appearance, cleanliness, and efficient operational look.
• Receive, sort and distribute daily mail and deliveries. 
• In addition you will maintain a safe environment by completing access control, monitoring cameras, conducting patrols and responding to incidents and emergencies.

YOUR TALENTS:

• Strong service skills to provide a high level of customer service to residents and guests.
• Conflict resolution skills to ensure even in delicate situations you can provide a special level of care.
• Relationship building skills, to build bonds with colleagues, residents, clients and leadership.
• Dedication, to your team to arrive on time and work collaboratively.
• Curiosity and interest in your city to maintain a thorough knowledge of the surrounding area.

Qualifications

We invite those to apply who are prepared to excel in this hospitality, customer service forward setting. In addition to a spirit for service, our suggested qualifications include:

• Experience: 1 year in a hospitality-focused environment (such as hotel front desk receptionist, concierge, guest service).
• Registrations: Valid PERC or the ability to obtain/maintain a PERC through IDFPR. 
• High School diploma or general education degree (GED).
• Other Qualifications: 
  • Must be at least 18 years of age.
  • Able to pass pre-employment drug screen and criminal background check.
  • Able to meet physical essential functions of the job, which can include lifting 50+ lbs., completing foot patrols.

Pay and Benefits for Concierges:

• $25.00-$27.00 / hour based on experience
• Paid time off and paid holidays
• Medical and Dental insurance
• Opportunities for career growth and promotion
• Skills-enhancing training

 

EOE/M/F/D/V

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