Security Officer

Site: The General Hospital Corporation

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

 

Job Summary

Summary<br>Ensures a safe and secure environment; provides protective service and response for the protection of the people and property of the Hospital; is responsible for assisting with the day-to-day operation of Department personnel.

According to Department Policy and Procedure, will assume a leadership role responsible for assisting with the orientation, training, and performance of line staff; needs above average ability in the areas of leadership, training, operational systems, and investigations. May assist in the day-to-day supervision and other duties as requested or required. Assumes the position of "responsible charge person" absent a supervisor.<br><br>Does this position require Patient Care?<br>Yes<br><br>Essential Functions<br>-Assumes all duties and responsibilities of a Security Officer. <br>
-Assists a Supervisor/Manager with responsibility for the day-to-day operations; absent a Supervisor will assume responsible charge position. <br>
-Assign personnel to their daily scheduled duties; reviews all pass-on, logs, journals, forms, and reports since the last tour of duty to ensure continuity of services and provide appropriate follow-up; monitor line staff performance, ensuring adherence to Department /Hospital policies and procedures; ensures Department philosophy and expectations for customer service are met; ensures adequate coverage for the next shift and unique details. <br>
-Notifies Department/Hospital Supervisor, Manager, or Director of any special occurrences (i.e. any failure of persons, equipment, policy, or procedure disruptive to normal business or having potential for negative consequence or publicity).
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-Facilitates shift training of personnel. Assists with New Employee Orientation, On Job Training, and In-Service training of personnel and promotes their growth and development. Documents personnel training records and track completion, certification, re-certification and general compliance standards are updated as needed. <br>
-Patrols assigned areas, giving particular attention to those areas where security problems have occurred. Identifies unsafe conditions and improperly secured areas/property to help prevent theft, injuries, or damages to Hospital property, patients, visitors, and employees. Maintains strict confidentially standards at all times. <br>
-Investigate thefts, shortages, and other complaints involving potential criminal misconduct by questioning individuals involved with specific incidents; notify appropriate law enforcement agencies of potential/actual civil or criminal misconduct and detain suspicious individuals as appropriate; when authorized, will make arrests as appropriate; participate in subsequent court proceedings as required. <br>
-Participates in administrative functions such as, but not limited to, creating hospital issued badges, gathering employee, POI, vendor, and student vehicle information to develop and maintain a database to manage parking compliance, document hospital issued key numbers in database, and other duties assigned by the Security leadership team. <br>

 

Qualifications

Education Bachelor's Degree Criminal Justice preferred Can this role accept experience in lieu of a degree? No Licenses and Credentials Class D Passenger Vehicle Driver's License [State License] - Generic - HR Only preferred Experience Experience in hospital, security/police, emergency medical or customer services 5-7 years preferred Knowledge, Skills and Abilities - Strong interpersonal and communication and customer service skills. - Ability to deal with and effectively de-escalate anxious/stressed people and manage aggression. - Effectively manage a high volume of activity; handle a variety of stressful situations and crisis management scenarios. - Strong problem-solving skills. Critical and analytical thinking, good judgment, prioritizing, and industrious and creative resolutions are needed for positive outcomes. - Demonstrates an understanding of community policing, risk analysis, and crime prevention concepts and practices. - Recognize, acknowledge, respect, and effectively interact with all people, establish positive relationships, and gain the t