Senior Coordinator, Travel Product & Experiences - Olympic & Paralympic Games
On LocationAbout the role
THE ROLE
A Coordinator, Travel Experiences – Olympics & Paralympics is primarily responsible for developing and maintaining an expertise related to product offerings under the Commercial Hospitality Programme for the Olympic and Paralympic Games. The coordinator works closely with other team members with the Senior Manager to develop a positive and efficient environment focused on developing creative, innovative, and profitable experiential product offerings. This position will focus on the ideation, architecture, development, inventory management, and financial strategy in relation to direct to consumer and business to business product offerings consisting of Olympic Event tickets, event day hospitality, travel components, and other assets and services.
ESSENTIAL FUNCTIONS & RESPONSIBILITIES
Primary Responsibilities
- Ideate, create, maintain, and execute an innovative and strategic product architecture related to event tickets, hospitality, and travel experiences that is in line with the core values and vision of our Olympic Hospitality Programme.
- Extensive use of Inventory Management System(s) to build and manage product offerings, maintain web content, manage inventory, and extract data for the purposes of analytical and operational needs.
- Use of software platforms to create financial modeling, data analysis, market research, and other necessary tools to help inform decision making and manage projects.
- Manage relationship and collaborate with other internal functional areas to ensure the team’s success inbuilding and managing product offerings.
- Evaluate and document opportunities to improve quality across all product offerings and within the overall customer experience.
- Collaborate with other internal functional areas in order to build, improve, and manage product offerings.
- As product expert and creator, provide product support specifically related to the needs of Sales & Marketing and Guest Services; host trainings and create informational documents for use.
- Work closely with our Digital Technology teams to develop strategic ecommerce and operational solutions for our product offerings, including system enhancements, testing and quality assurance, and bug resolution.
- Develop knowledge of the industry to recognize market trends, identify and analyze competitors, and develop strategies to grow our business.
Other Duties & Responsibilities
This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice.
Travel
Must be adaptable with work and travel schedule and be available to travel for work which may include extended work hours during nights, weekends, and holidays. International travel may be required. Expected travel may range from 10-15% annually.
QUALIFICATIONS
To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels and work well independently. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Required Education and/or Experience, Knowledge, Skills, and Abilities
- Bachelor’s Degree in Hospitality, Sports Management, Marketing, Business or a related field, or equivalent experience preferred.
- Exceptional interpersonal skills – a collaborative style and ability to communicate effectively at all levels with strong oral, written, and presentation skills.
- Strong organizational and time management skills, with the ability to multitask and manage concurrent priorities.
Preferred Education and/or Experience, Knowledge, Skills, and Abilities
- Experience in the Travel & Hospitality industry. Experience working with ticketing, venues, and other elements related to revenue generation and inventory management prefer
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