Manager,Systems & Ops - Customer Data

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Location

NHQ

Purpose

• This position will support both the Senior Manager – DCM Systems and Senior Group Manager – Customer Communications Strategy in the execution of its core functions.
• Manage projects (independently and collaboratively) from ideation to kickoff.
• Work with IT team to support the mastering and integration of customer data operations.
• Generate alignment between business units, Customer Data Management (CDM) objectives and IT systems.
• Maintain effective business use, integrity, and governance of customer data
• Assist in the creation and development of large-scale projects that improve data quality, reduce costs/ complexity, and improve revenue/profits.
• Promote and support the usage and integration of customer data within the enterprise.
• Generate and execute ideas to resolve problems and to drive innovation.

Major Responsibilities

• Collaborate with business stakeholders to achieve business objectives.
• Assist in maintaining data quality and governance in both upstream and downstream systems/vendors.
• Support maintenance of customer data mastering rules.
• Provide guidance/collaborate with resources to execute data analysis and queries.
• Provide guidance/collaborate with resources to identify, analyze, and diagnose data-related issues.
• Create, evaluate, and implement data and operational solutions.
• Manage customer communication touchpoint inventory and journey.
• Support management of customer opt-outs and communication preferences.
• Work with vendors and IT personnel on technical issues and improvement opportunities.
• Support any ad hoc requests as needed.

Major Responsibilities (continued)

Authority

• Meet independently with internal and external stakeholders to research, analyze data and present findings.
• Provide solutions to problems and provide business recommendations based on analysis.
• Oversee and manage IT team and vendor(s) to meet project goals and timeline.

Education

~ Must be a high school graduate~ Bachelor’s degree preferred

Related Experience

• Six or more years of related experience with at least three years managing projects with cross-functional teams
• Experience with data tables and developing data queries required
• Three or more years of experience driving technology innovation projects and change.
• Three or more years of automotive experience is preferred.

Skills/Knowledge

• Think analytically, critically and independently to solve problems.
• Unify technical and business stakeholders to produce desired results.
• Strong public speaking skills.
• Communicate effectively in both written and verbal formats.
• Manage projects from start to end.
• Conduct data analysis and reporting.