Assistant Director, RN Clinical Care Management, Primary Care

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

220 Hutchison Rd, Rochester, New York, United States of America, 14620

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500912 Primary Care Administration

Work Shift:

Range:

UR URCB 216

Compensation Range:

$84,557.00 - $118,380.00

The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations.

Responsibilities:

This position is responsible for the day-to-day operation and management oversight of the Primary Care Network Patient Centered Medical Home clinical care model, supervising and mentoring 30+ RN Care Managers across two affiliates,University of Rochester and Highland Hospital. In addition, this role will work extensively and collaboratively with the Lead Data Analytics Coordinator related to workflows that support clinical quality metrics.

Responsibilities GENERAL PURPOSE: Care Management is an essential component of Primary Care┐s population health strategy, designed to improve quality and patient outcomes while decreasing cost. This position is responsible for executing Primary Care┐s care management strategy ┐ which includes transition care management and complex care management goals. The overarching responsibility for this role is to lead care management activities to create more coordinated, integrated, and whole-person-oriented care. This position plays a significant role in dovetailing care management across multiple programs, including the Patient-Centered Medical Home, Making Care Primary, and various quality improvement initiatives focused on prevention and chronic condition management. This role is responsible for day-to-day care management operations and leading a team of 30+ RN Care Managers across two affiliates: the Strong Memorial Hospital and Highland Hospital. RESPONSIBILITIES: Develops and Communicates Care Management Strategy Develops care management strategies, in conjunction with the Medical Director of Population Health and Quality, that align with PCN's strategic imperatives. Creates plans with SMART goals and key milestones. Aligns these goals to support the overall PCN strategic priorities. Routinely reports progress achieved and challenges encountered. Ensures PCN Care Management program is aligned with AHP┐s Care Management strategic priorities. Drives performance on Making Care Primary, Patient-Centered Medical Home, and other quality or value-based initiatives. Works collaboratively with pharmacy, social work, health home care managers, and community partners to achieve the strategic goals of MCP and PCMH. Assures care managers understand the key goals and metric measures. Communicates with physicians, SMDs, and Practice Managers to proactively identify needs and necessary clinical and operational improvements with population health initiatives. Collaborates with the PCN Clinical Operations and PCN Operations Team to support effective practice utilization of CM-led workflows. Partners with PCMH and MCP staff to ensure tight coordination and success on measure sets. Aligns care management activities with data analyst initiatives. Care Manager Performance Tracking Develops reporting tools that allow Care Managers and PCN leadership to track performance against PCN┐s strategic goals Ensures reporting and performance of reporting also meets AHP┐s strategic priorities Collaborates with ISD┐s Ambulatory Epic team to optimize Compass Rose. Develops and monitors adherence with documentation standards. Tracks clinical productivity and offers volume projections for staffing, quality improvement and other purposes to support initiatives for which CM is accountable. Care Manager Leadership, Training and Oversight Manages and executes training initiatives and has direct supervisory oversight of Primary Care Network (PCN) practices RN, Clinical Care Managers in the following areas: Develops Care Manager clinical workflows at the practice level, including best practices. Provides continuous support, leadership, and problem-solving strategies to Network practices. Performs