Telecom Engineering Technician-Senior

Job Description:

The Telecom Engineering Technician - Senior supports and maintains all in-house voice systems. This includes designing, installing, configuring, upgrading, diagnosing, repairing and optimizing all telephone systems and services, voicemail and PBX (VoIP & TDM) communication systems. This person also analyzes and resolves telecommunications circuit and system issues in a timely and accurate fashion and assist all user needs. Senior-level professional experienced in all aspects of telecommunications and technology. Incumbent's ability encompasses full knowledge required within the communications specialty area. Typically designs and develops approaches that are implemented by others. Functions independently with minimal oversight and direction. May instruct and guide lower level technical professionals.

Job Essentials

1. Installs, supports, manages and administrates telecommunications infrastructure and its associated software, including PBXs, call management systems, voice mail, interactive voice response, and video conferencing systems.
2. Integrates these systems with enterprise LANs, WANs, wireless LANs, and Internet-based services and protocols.
3. Performs advanced Call Center administration and integration working with all facets of call center technology including, custom reporting, IR, IVR, dialer, CTI, attendant consoles, real time displays and historical reporting.
4. Works with Call Center managers to help them understand how to efficiently manage their call centers.
5. Configures, tests, maintains, monitors, and troubleshoots end user telecommunications hardware, telephony devices, and voice/data hardware products.
6. Administers, adds, moves, and changes requests from end users as well as new line installations as required.
7. Assesses needs for any system design or reconfigurations (minor or significant), makes recommendations, and executes them as required.
8. Receives, prioritizes, and responds to incoming calls, pages, and/or e-mails regarding equipment and/or connectivity problems.
9. Performs on-site analysis, diagnosis, and resolution of complex telecommunications problems for a variety of end users, and recommends and implements corrective hardware solutions.
10. Accurately documents instances of software or hardware failure, repair, installation, and removal, and other work requests.
11. Inspects, tests, and maintains telephone lines, circuits, trunks, and associated wiring and cabling.
12. Configures, tests, maintains, monitors, and troubleshoots end user telecommunications hardware, telephony devices, and voice / data hardware products.
13. Accurately documents instances of software or hardware failure, repair, installation, and removal, and other work requests.
14. Plans the telecommunications strategies for company call center to ensure that efficient and effective customer interaction is achieved.
15. Where necessary, liaise with equipment vendors during installations, acquisition negotiations, and hardware performance issues.
16. Modifies and/or rearranges telecommunications systems to accommodate additional services or changes.
 

We are hiring either a Technical level or Senior level for this role.

Minimum Qualifications- Technical Level $28.90- $45.52

Associates degree in a computer science or telecommunications related field. Degree must be obtained through an accredited institution. Education is verified.
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Two years technical experience.
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Two years of telecommunications experience, or any combination of equivalent education and experience.
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Working technical knowledge of PBX, voice mail, interactive voice services, call management systems, and telecommunications accounting systems.
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Demonstrated hands-on knowledge of the installation, implementation, and maintenance of telecommunications equipment, video teleconferencing equipment, and voice / data equipment.
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Working technical knowledge of current telecommunications practices, protocols, and principles.
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Hands-on experience designing, installing, and troubleshooting cabling and wiring systems.
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Working technical knowledge of current network protocols, operating systems, and standards, including [H323, H248 & SIP].
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Demonstrated ability to operate tools, components, peripherals, and testing accessories.
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Demonstrated ability to effectively prioritize and execute tasks in a high-pressure environment.
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Adept at reading and interpreting technical documentation and p