Manager - Hospital Operations - Jefferson Highway

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate.  We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. 

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters.  Come make a difference at Ochsner Health and discover your future today! 

This job manages and oversees the daily operations over assigned department(s). Acts as liaison for staff, physicians, directors and administration on a day-to-day basis; independently makes decisions that could seriously affect the overall division and/or organization's financial objectives, performance objectives and strategic results; and monitors and maintains operational profitability in all assigned department(s). Participates in activities that support high quality nursing care, and ensures adherence to the highest standards of nursing care and practice.

Education

Required - High School diploma or equivalent.

Preferred - Bachelor's degree in healthcare, business administration or related field.

Work Experience

Required - High school diploma with 7 years of related healthcare experience including 2 years of supervision or management experience;

OR

Bachelor's degree with 3 years of related healthcare experience including 2 years of supervision or management experience.

Knowledge Skills and Abilities (KSAs)

• Proficiency in using computers, software, and web-based applications.

• Effective verbal and written communication skills and ability to present information clearly and professionally.

• Strong interpersonal skills.

• Excellent leadership skills and ability to be self-directed.

• Good organizational and time management skills.

• Knowledge of current, applicable federal, state and local laws, accreditation standards or regulatory agency requirements and ability to ensure compliance with all such laws, regulations, and standards.

Job Duties

• Ensures quality of care and patient satisfaction through oversight of policies, procedures, and improvement initiatives.

• Manages, develops, retains, and inspires an engaged workforce.

• Monitors and distributes monthly or ad hoc operating reports to all providers and reviews information monthly with departmental physician leadership and direct leader.

• Reviews scheduling telephone service and access data daily, readjusts staffing levels, and provides recommendations to leadership.

• Determines appropriate staffing levels, interviews, hires, onboards, conducts performance reviews, and works with Human Resources on the progressive discipline of employees within the departmental unit(s).

• Ensures operational profitability through effective budgeting and resource management.

• Manages the physical and technological infrastructure and supports organizational structures.

• Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.

• Performs other related duties as required.

The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.

This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

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