Fixed Operations Manager

Are you an experienced operations leader looking for your next big career move? We are seeking a Fixed Operations Manager to oversee Parts, Service, and Warranty operations at our high-performing dealership in Liberty Lake, Washington.

This is a unique opportunity for a leader with a background in automotive, RV, manufacturing, aviation, logistics, heavy equipment, or big box retail to step into a senior role where you’ll guide large teams, develop managers, and ensure customers receive a world-class purchasing and ownership experience.

The employer has identified this position as a safety-sensitive position and requires pre-employment drug screening, including for non-psychoactive THC.

The Ideal Candidate

The perfect candidate will be an Ideal Team Player, someone who is:

• Humble: Puts the team first, listens well, and leads with respect.
• Hungry: Motivated to drive performance, grow people, and continuously improve operations.
• Smart: Possesses strong interpersonal skills, high emotional intelligence, and sound judgment in people leadership.

This leader will also:

• Strive to deliver a world-class experience for every customer.
• Possess high emotional intelligence and be comfortable having difficult conversations with both employees and customers.
• Be skilled at diffusing upset customers and turning challenges into opportunities to build customers for life.

Why Join Our Team?

This is more than just another management role, it’s a chance to lead, grow, and make an impact at a dealership group that values both its customers and employees.

What sets this role apart:

• A culture rooted in our values: Passion, Teamwork, Growth, Family, and Profitability.
• Competitive, performance-based compensation ($120,000–$140,000 annually).

Key Responsibilities

• Lead Fixed Operations at one dealership location, overseeing Parts, Service, and Warranty departments.
• Recruit, hire, and develop managers and employees who embody being Humble, Hungry, and Smart.
• Create a culture where employees feel valued, and customers feel cared for throughout their ownership journey.
• Drive financial performance through accurate forecasting, budgeting, and P&L management.
• Coach and mentor managers with empathy and accountability, using high emotional intelligence to guide performance.
• Handle employee and customer challenges directly and professionally, strengthening long-term trust.
• Implement processes that ensure operational excellence and customer satisfaction at every level.

Qualifications

• Proven success leading large, multi-department teams (50+ employees).
• Strong financial acumen, including budgeting, forecasting, and ROI management.
• Excellent communication and conflict resolution skills.
• Ability to build and inspire high-performing teams.
• Background in automotive, RV, heavy equipment, manufacturing, aviation, logistics, or big box retail strongly preferred.
• A leadership style that demonstrates humility, hunger, and people smarts.

Preferred Experience

• Prior leadership in dealership fixed operations, service management, or large-scale operations management.
• Experience mentoring and developing managers into strong leaders.

Physical Requirements

• Ability to move throughout facilities