Account Supervisor-Research Office- US- REMOTE

The Opportunity

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We collaborate with education organizations to develop strategies and implement solutions that enable the transformative change our clients need to own their future. Together, we empower clients to drive innovation, create sustainable funding streams and deliver better student outcomes.

Today, leaders of higher education institutions and academic medical centers are spending too much time reacting to market forces, rather than focusing on the essential priorities that help students, faculty and staff thrive. The most productive path forward requires an intentional approach and innovative thinking, whereby stakeholders across the entire institution rally around a shared vision and embrace the hard work of effecting change.

You’ll help our clients to achieve organizational effectiveness, improve student outcomes, implement new technologies and align resources and investments to ensure long-term sustainability.

Join our team as the expert you are now and create your future.

Position Summary

The Account Supervisor role applies to all Account Lead positions in any Research Office Division. This includes teams in the Compliance Division, which may be centered around a specific transaction type (i.e. Coverage Analysis, CTMS Calendar Building, etc.), or in the Finance Division covering budget, contract, or post-award client services, or any future divisions that may be created. Staff are assigned to Account Supervisors depending on the business needs of Research Office, which will fluctuate over time.

Qualifications

Required:

• Bachelor’s degree
• 5 years clinical research administration experience, including at least 2 years with supervisory responsibility
• Proficiency with Microsoft Office Word, Excel, and Outlook
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Excellent time and task management skills
• Must be self-motivated
• Demonstrated resourcefulness
• Willingness to accept and integrate constructive feedback

Preferred

• Master’s degree
• Experience managing teams with productivity or bottom line goals
• Experience in research or healthcare compliance and administration
• Experience with Federal regulations related to clinical research
• Experience working in an administrative/ business office of a university, hospital, or research institute

Key Job Responsibilities:

Effective time management to meet deadlines. Ability to multi-task, supporting multiple internal initiatives at one time. Excellent work ethic and communication skills when interacting with internal teams or Huron clients. Provides general operational expertise in their assigned area(s). This includes processing assignments, overseeing workload management, and monitoring turnaround times and other deliverable metrics.   Supervises and manages assigned Research Office personnel with regard to development of expertise, client management, and adherence to internal policies, procedures, and guidelines. Responsible for the assigned team’s revenue, productivity, throughput, success/error rate and other pertinent measures of efficiency and quality  Manages and oversees at least one client this includes deliverable development, quality review, status reporting, and turnaround time management. Maintains a close working relationship with assigned clients as well as other Research Office stakeholders, addressing concerns and communicating successes in an effective manner. Manages the onboarding of new clients including review and approval of site visit material and agenda, attending the site visit, and overseeing the project launch.  Ensures all supervised staff are meeting performance expectations and develops performance improvement initiatives with the assistance of the service line QA/Trainer. Meets with staff 1:1 no less than monthly to review performance, discuss progress, and ensure engagement. Provides periodic reports to the Division Manager and other Research Office leadership.   Manages the flow of data, metric development, and corresponding reports both to clients as well as internal Huron leadership. Acts as an assigned Huron Coach to Research Office staff, as needed. Other duties as assigned.

The estimated base salary range for this job is $90,000 - $125,000.  The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. This job is also eligible to participate in Huron’s annual incen